Communication Representative II

• Area of Interest: Administrative and Clerical
• FTE/Hours per pay period: .5
• Department: Message Center
• Shift: 2nd shift and every other weekend
• Job ID: 186775

Overview

We're seeking a Communication Representative to join our team! In this role, you'll assist with switchboard operations and manage incoming calls, pages, and messages, ensuring accurate and timely communication. The Communications Representative coordinates with multiple departments, relays critical information, and ensures effective communication for patients, visitors, and staff.

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.  Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization
• Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors
• Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams
• Coordinate after‑hours communication, relay messages to on‑call staff, and maintain up‑to‑date contact lists and on‑call schedules
• Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs
• Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions
• Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records
• Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System
• Monitors a wide variety of programs and systems, including radio traffic, consoles, fire systems, cameras, text-to-speech, access control, panic and door alarms, and similar platforms.

Qualifications

Education:

• High school diploma or equivalent is required

Experience:

• At least two (2) years of experience as secretary, receptionist, or in customer service in a busy public office is required

License(s)/Certification(s):

• None

EOE M/F/V/D