Communication Specialist IV

Communications Specialist IV – Account Manager

Mobility: Hybrid status; working in office 3 days per week

Education Requirement: Bachelor's degree in communications, journalism, public relations, English or related field

Position Summary: The Communications Consultant –Account Managers are responsible for managing the development and execution of all communications projects for customer work to ensure message and brand consistency and align with corporate strategies. This includes marketing and brand campaigns, the promotion of products and services and leveraging strategies for multiple channels.

Job Duties & Responsibilities:

• Serve as the Account Manager and key communications strategist, advisor and coordinator for Advertising, Brand and Creative Communications. Support development, implementation and evaluation of communications plans based on an understanding of the client and designed to achieve business goals. Coordinate with other stakeholders in Corporate Communications. Provide information and insights to support the ongoing planning and evaluation process.
• Serve as primary point of contact with key clients on their communications projects. Develop and implement project plans including schedule and budget.
• Develop and maintain strong relationships with key clients based on understanding their business, their goals, their customers and their issues. Maintain open lines of communication that include the right balance of in-person interaction and attendance at their meetings.
• Collaborate with the Creative Services (copywriters, designers) teams on all marketing, advertising and creative development to ensure consistency and on-strategy execution. Ensure that work product is high quality and developed in a timely and cost-efficient manner. Follow defined workflow process.
• Work with key clients and the External Digital Communications Channels team to improve the company's online marketing channels and ensure processes are followed.
• Available to fulfill storm/crisis secondary Account Manager role after-hours for 1-2 months of the year.

Basic Qualifications:

• Bachelor's degree in communications, journalism, public relations, English or related field
• 8 years of account management experience
• Advertising, branding and marketing communications experience
• Analysis and project management experience
• Demonstrated strong written and verbal communication skills
• Experience in producing integrated campaigns, such as print collateral, videos, digital media, social media, radio, etc.
• Proficient in Microsoft Office products, such as Outlook, Word, PowerPoint, Excel and SharePoint
• Experience with a work management system (e.g., Workamajig)
• Ability to work closely with and resolve communications issues with key clients and stakeholders
• Ability to build, develop and maintain strong client relationships
• Experience in providing communications counsel and advice to clients
• Comfortable working in highly matrixed environment.
• Demonstrated ability to strategically plan communications that are tied directly to measurable business results
• Ability to work and make decisions independently and collaboratively with multiple stakeholders
• Highly motivated individual who can follow through and work with minimal direct supervision
• Previous energy industry experience is helpful
• Knowledge or experience with Kanban principles is helpful

Occasional overtime as needed to support special projects or crisis response; approximately 10-15% annually