Administrative Skills, Agent Communication, Calendar Management, Communication Skills, Computer Skills, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, High School Diploma, Mail Processing, Marketing, Microsoft Office, Multitasking, Organizational Skills, Presentation/Verbal Skills, Professional Services, Resolve Customer Issues, Time Management, Writing Skills
Charlotte, North Carolina
About Us
Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention
Position Summary
Novra Corp is seeking a Communications Agent to support customer and client communications while helping maintain positive professional relationships. This role involves responding to inquiries, coordinating communication activities, providing information about company services, and ensuring accurate documentation of customer interactions.
The ideal candidate is organized, professional, and comfortable communicating with individuals through multiple channels while delivering excellent customer support.
Key Responsibilities
- Provide accurate information regarding company services, programs, and processes
- Maintain professional and courteous communication with customers and business partners
- Document customer interactions and update records in internal systems
- Assist with scheduling appointments, meetings, and follow-up communications
- Coordinate with internal departments to address customer questions and service requests
- Prepare and distribute routine correspondence and communication materials
- Monitor communication channels and ensure timely responses
- Support customer retention efforts through consistent and professional service
- Perform general administrative and communication-related tasks as assigned
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Professional phone and email etiquette
- Strong organizational and time-management abilities
- Ability to multitask and prioritize responsibilities effectively
- Basic computer proficiency, including Microsoft Office and email applications
- Strong attention to detail and accuracy