Communications and Marketing Manager

The purpose of this position is to develop and implement strategic communications and public relations initiatives for the City of Saint Charles. The Strategic Communications Manager supports both day‑to‑day communications and long‑range public information efforts. This role is ideal for a strong writer and self‑starter who can turn complex information into clear, engaging, and accessible content. Working closely with the Communications & Marketing Director, this position serves as a key partner in planning and executing citywide communications, managing content, and coordinating with departments across the organization. It is a hands‑on, execution‑focused role with regular visibility across City leadership and opportunities to broaden skills, gain diverse experience, and contribute to high‑impact projects.

This position will work as part of the communications and marketing team while partnering with departments across the organization to coordinate the following functions:

• Communications, marketing and campaign development and delivery.
• Web and digital content development and delivery.
• Brand stewardship and media relations.
• Internal communications and stakeholder engagement.
• Strategic communications support and counsel that drive innovation, creativity, and new approaches aligned with City objectives.
• Contributing to the development and implementation of strategic plans

Essential Duties and Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other responsibilities may be required and assigned.

• Work closely with the communications and marketing director to plan, advise on, and deliver effective communications and marketing strategies, and annual action plans.
• Oversee the planning and delivery of internal and external stakeholder communication on high profile projects.
• Manage proactive and reactive media relations, including timely responses to inquiries and handling complex or sensitive issues that carry reputational risk.
• Build trusted relationships with department leaders and provide strategic communications counsel, training, and support as needed.
• Serve as a point of contact for media and maintain effective relationships with key media sources.
• Develop and implement proactive communications and community relations strategies, leveraging news releases, newsletters, emails, articles, postings, publications, scripts and electronic media, etc.
• Support crisis communications and assist in the management of media relations during critical incidents.
• Proactively develop and implement communication strategies and plans to engage internal and external stakeholders, and to promote City accomplishments and activities.
• Write, edit, and distribute a variety of communications including newsletters (internal and external), press releases, media responses, website content, leader talking points and position papers.
• Coordinate with City departments to gather information, develop content, and ensure accuracy.
• Manage and update communications channels, including the employee intranet, City website, email platforms and digital tools.
• Assist with public information requests.
• Serve as a backup for the Communications and Marketing Director, as needed.

Minimum Training and Experience Required to Perform Essential Job Functions

• Bachelor's degree in English, Marketing, Communications, Public Relations or related area, with a minimum of five years PR/Communications experience.
• Exceptional writing and editing skills
• Strong organizational and time-management abilities
• Ability to translate complex or technical information into clear, accessible language

Physical and Mental Abilities Required to Perform Essential Job Functions

Language Ability and Interpersonal Communication

• Ability to analyze and categorize data and information in order to determine the relationship of the data with reference to established criteria/standards. Ability to compare, count, differentiate measure and/or sort data, as well as assemble copy and record and transcribe data and information.
• Ability to classify, compute and tabulate data.
• Ability to persuade, convince, and/or train others, including the ability to act in a lead worker capacity.
• Ability to advise and interpret how to apply policies, procedures and standards to specific situations.
• Ability to utilize a variety of advisory and design data and information such as technical equipment manuals, computer languages, City ordinances and non-routine correspondence.
• Ability to advise and interpret how to apply policies, procedures and standards to specific situations.
• Ability to communicate orally and in writing with City residents, City personnel, public interest groups, elected officials.

Judgment and Situational Reasoning Ability

• Ability to use functional reasoning in performing influence functions such as supervising, managing, leading, teaching, directing and controlling.
• Ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory and/or judgmental criteria.

Physical Requirements

• Ability to operate equipment and machinery with some requiring complex and rapid adjustments, computer terminal, photocopier and telephone.
• Ability to coordinate eyes, hands, feet and limbs in performing skilled movements such as video camera use.
• Ability to exert moderate physical effort in sedentary to light work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, lifting, carrying, pushing, and pulling.
• Ability to recognize and identify degrees of similarities or differences between characteristics of colors, forms and sounds associated with job-related objects, materials and tasks.

Environmental Adaptability

Ability to work under generally safe and comfortable conditions with exposure to environmental factors such as temperature variations

How to Apply:

Online employment applications can be accessed on our City Website: www.stcharlescitymo.gov

The City of Saint Charles is an Equal Opportunity Employer and participates in E-Verify