Communications & Catering Coordinator

Company: Jay’s Coffee & Cuisine
Location: Memphis & Millington, Tennessee
Department: Communications & Business Development
Employment Type: W-2, Part-Time or Full-Time
Reports To: Owner/General Manager

Position Summary

The Communications & Catering Coordinator is responsible for strengthening Jay’s Coffee & Cuisine’s brand presence while developing and coordinating the company’s catering, events, and community engagement activities.

This position combines professional communications, marketing, customer engagement, event coordination, and relationship development. The Coordinator will serve as the primary communications contact for catering clients and event partners, develop promotional strategies to grow catering and event business, and coordinate communications and logistics from initial inquiry through event completion.

Primary Responsibilities

Catering & Event Communications

• Serve as the primary point of contact for catering and event inquiries.
• Communicate with prospective clients to understand event needs, guest counts, schedules, budgets, and service requirements.
• Develop catering proposals, event summaries, menus, client communications, and follow-up materials.
• Coordinate client communications from initial inquiry through event completion.
• Maintain the catering and events calendar and communicate requirements to restaurant leadership and production teams.
• Coordinate event timelines, delivery schedules, vendor requirements, signage, branded materials, and other event details.
• Conduct post-event client follow-up and develop strategies to encourage repeat business and referrals.
• Maintain relationships with corporate clients, event planners, venues, churches, schools, nonprofit organizations, and community partners.

Catering Business Development

• Develop outreach campaigns to generate new catering and event business.
• Identify prospective corporate, nonprofit, government, educational, healthcare, faith-based, and community clients.
• Develop relationships with administrative professionals, meeting planners, event coordinators, venue managers, and other potential referral partners.
• Maintain a database of prospective and existing catering clients.
• Conduct follow-up communications with prospective clients and previous customers.
• Develop seasonal catering campaigns and targeted promotions.
• Track inquiries, bookings, conversion rates, repeat customers, and catering revenue.
• Recommend opportunities for new catering packages, event offerings, and partnerships based on customer feedback and market demand.

Marketing & External Communications

• Develop communications campaigns supporting catering, events, promotions, partnerships, and company initiatives.
• Draft promotional copy, announcements, newsletters, event descriptions, media materials, and digital content.
• Maintain consistent brand voice and messaging across communications channels.
• Develop and manage a communications and promotional calendar.
• Coordinate photography, video, graphics, and other creative content.
• Support media outreach, community relations, public relations, and partnership communications.
• Promote catering services and events through social media, email, digital platforms, community outreach, and strategic partnerships.

Events & Community Engagement

• Plan and coordinate Jay’s participation in community events, festivals, pop-ups, corporate events, and promotional activations.
• Develop partnerships with local businesses, organizations, venues, schools, churches, and nonprofits.
• Coordinate communications and logistics for company-hosted events.
• Represent Jay’s at selected community and business events.
• Develop pre-event, on-site, and post-event communications strategies.
• Identify events and partnerships that create opportunities for catering sales, customer acquisition, and increased brand awareness.

Internal Communications & Coordination

• Prepare event and catering briefs for restaurant leadership and team members.
• Communicate client expectations, schedules, special requirements, and event details to appropriate operational teams.
• Coordinate with kitchen and store leadership to ensure accurate execution of catering commitments.
• Develop internal communications related to promotions, events, partnerships, and catering initiatives.
• Maintain organized records of catering inquiries, client communications, proposals, bookings, and event outcomes.

Qualifications

• Bachelor’s degree in Communications, Public Relations, Marketing, Media, or a closely related discipline.
• Excellent written, verbal, interpersonal, and presentation communication skills.
• Strong relationship-building and client communication abilities.
• Strong organizational, event coordination, and project-management skills.
• Understanding of digital communications, social media, public relations, branding, and audience engagement.
• Ability to manage multiple clients, events, deadlines, and stakeholders simultaneously.
• Availability for occasional evening and weekend events.

Measures of Success

Performance will be evaluated based on:

• Growth in catering inquiries and bookings
• Catering client conversion and retention
• Development of corporate and community partnerships
• Successful execution of catering and event communications
• Growth in brand awareness and audience engagement
• Effectiveness of marketing and outreach campaigns
• Client satisfaction and repeat catering business
• Quality and consistency of internal and external communications