Communications/Community Relations Manager

• Serving as the primary contact for community organizations, neighborhood groups, and residents, including intake, coordination, and follow-up on concerns
• Coordinating community efforts with company communications, legal and government affairs representatives to ensure consistent, timely and defensive messaging
• Working closely with plant management and consultants to develop appropriate messaging and responses to community concerns/questions, including documenting actions taken and closing the loop with stakeholders
• Identifying organizations, causes, programs and/or events to support through grants, sponsorships and employee volunteers
• Representing the company on select community boards and committees
• Representing the company at community events and association meetings
• Managing structured engagement between concerned residents and internal operations representatives to ensure issues are addressed, tracked and resolved with clear accountability and follow-up
• Tracking, measuring, and reporting on community engagement activities and outcomes, including responsiveness, resolution timelines, and effectiveness of mitigation efforts

Requirements:

• Bachelor's degree or relevant experience
• 3-5 years of experience in community relations, communications or nonprofit engagement, public affairs, or related roles involving issue management
• Strong self-starter and ability to exercise sound judgment in sensitive or high visibility situations
• Excellent verbal and written communication and presentation skills
• Ability to manage budgets and prioritize resources based on risk and impact
• Due to timing of community events, working some nights and weekends is required
• Ability to work effectively in environments involving regulatory oversight, public scrutiny, or complex stakeholder interests
• Familiarity with social media, nonprofit management and neighborhood association structure preferred