COMMUNICATIONS CONTENT ASSOCIATE

SIHB Core Competencies

Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.

• Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
• Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.
• Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values and Theory of Change.
• Communication: We practice effective and clear communication with staff, relatives, teams and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
• Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.

Position Summary:

Seattle Indian Health Board is seeking a Communications Associate to support in day-to-day communications coordination. This person will draft materials, organize, and coordinate activities to increase awareness, accessibility, and utilization of the organization's programs and services. Our organization is dedicated to the health of American Indian/Alaska Native people and projects have real-life impact on Native communities.

Organizational Structure/Reporting Relationships:

This position reports directly to the Communications Manager and is a member of the UIHI team.

Organizational Responsibilities

• Hold Indigenous values and practices with respect and integrity
• Hold yourself accountable to the highest standard by being resourceful, innovative, creative and solutions-oriented
• Actively participate in organizational activities with the understanding that success is achieved through teamwork.
• Recognize that communication is central to the organization's success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others' best intentions in mind.
• At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive and innovative care.

Job Responsibilities

• Maintain a strong online presence for Seattle Indian Health Board and the divisions within while adhering to branding guidelines
• Develop content for social media, staff intranet, websites, and other digital channels (Facebook, Twitter, LinkedIn, Instagram, YouTube, SharePoint, e-newsletters)
• Draft copy with a consistent writing style and storytelling skills to inform and engage audiences
• Suggest new ways to boost engagement, like promotions and competitions.
• Develop messaging to inform outreach and promotional materials.
• Work with Communications team in the development and dissemination of deliverables outlined in communications plans
• Monitor social media traffic and analytics from other methods of communication to determine the effectiveness of strategies and provide key metrics for reports.
• Collaborate with partners to share information and resources.
• Participate in team meetings (brainstorms, planning sessions, etc.)
• Collaborate with directors and program managers outside of the Communications team on projects as needed.
• Ensure work is aligned with broader, long-term communications goals.
• Provide general support for staff in the development and implementation of projects.
• Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
• Other job-related duties as assigned

Background Qualifications

Required Skills:

• Bachelor's Degree in Communications, Marketing, or related fielld
• 1-3 years of experience in communications or a related field
• Ability to work with a wide variety of people
• Excellent attention to detail
• Strong organizational, prioritization, and note-taking skills
• Strong digital writing skills
• Strong written and verbal skills
• Ability to manage multiple projects and tasks
• Ability to synthesize input and direction from multiple stakeholders
• Willingness to receive and respond to constructive feedback
• Good problem-solving and decision-making skills
• Understanding of social media platforms
• Proficiency in Microsoft Word, Excel, and PowerPoint

Preferred Skills:

• Direct experience working with American Indian/Alaska Native communities
• Writing for patient-centered communications
• Project management experience
• Photography and videography editing skills (a plus)
• Experience working with WordPress websites
• Experience working with Constant Contact, Mailchimp, or similar email marketing platforms
• Experience working with Loomly, Hootsuite, Sprout Social, or similar social media management platforms
• Experience working with SharePoint communication sites
• Skills in design thinking and systems thinking

Work Environment:

Office hours are 4-10's, Monday through Friday, with 1 day off, occasional extra hours for events or to meet deadlines.