Communications, Content & Internal Events – Senior Manager

About the role:

This role willleadthe development and execution of high-impact internal events, executive-ready content and internal communications that connect employees toUniphore’sstrategy,prioritiesand culture. Therolewill bring strong storytelling, projectmanagementand design sensibility to create polished experiences and materials across companywide meetings, leadership communications, intranet/knowledge baseprogramsand event touchpoints. This is a hands-on, cross-functional role for a strategic communicator who can move seamlessly from planning to execution, leverage AI-enabled tools to improve efficiency and deliver consistent, high-quality work that elevates engagement across the organization.

Responsibilities

• This positionis responsible forleading the planning and execution of internal event experiences, driving high-impact contentdevelopmentand supporting internal communications. The position will create,develop,and implement content,communications,and event programs that align withUniphore’svision and direction.

• A key expectation of this role is the ability to deliver sophisticated event experiences and executive-ready content-high-quality, polished and thoughtfully designed programs and materials with consistency that elevate engagement and reinforce culture acrossUniphoreand beyond.

• This role also has the opportunity for expansiontoexternal event support within the corporate communications organization.

Content Development

• Own the creation of high-quality presentations forexecutive, companywide and event audiences—translating strategy and priorities into clear, compelling, visually polished narratives.

• Lead companywide email support, including drafting,editingand coordinating leadership and project email campaigns, ensuring messaging is consistent, on-brand and audience-appropriate.

• Serve as a hands-on content owner across formats (presentations, written communications, digital/visual assets), partnering with brand and creative teams tomaintainquality and consistency.

• Leverage AI tools and platforms (e.g., generative AI, MCP-integrated tools) to accelerate content development, streamline drafting/editingworkflowsand improve efficiency across decks,emailsand communications materials.

• Build andmaintaina library/repository of reusable content templates,decksand messaging frameworks to drive efficiency and consistency across teams.

Internal Events

• Deliver exceptional event experiences by designing a cohesive event journey (pre-event communications, agenda creation, speaker coordination, on-site/virtual experienceflowand post-event follow-up) and ensuring polished execution across all touchpoints.

• Lead the planning and execution of multiple internal events annually (in-person, virtual and hybrid), ensuringa consistent, high-quality attendee experience.

• Develop andmaintaindetailed event project plans, timelines, run-of-showdocumentsand production schedules; track deliverables, owners,risksand dependencies.

• Serve as the dedicated owner for event runbooks, timelines, vendorcoordinationand experience polish—improving reliability,qualityand stakeholder confidence.

• Run event planning meetings and workstream check-ins; distribute action items and status updates; drive on-time delivery across stakeholders.

• Coordinate vendors, partners, keynote speakers, internal/executive speakers (venue, AV, production, print, event technology, shipping/fulfillment) and provide on-site support as needed.

• Working closely with our internal brand and creative team, develop and produce event assets and materials including presentations and visual content, signage/printed materials, digitalgraphicsand event communications; coordinate swag/ordering andlogistics.

• Create content and messaging aligning company strategies, priorities, and initiatives that resonate with audiences and are aligned with company values.

• Track budgets, approvals,timelinesand deliverables; escalate risks early and propose options to keep delivery on track.

• Ensure brand consistency across event materials and internal communications;maintaintemplates and evergreen resources for efficiency and consistency.

Internal Communications

• Support internal communication programming, such as leadership and project email campaigns, intranet content, videostoriesand photographs as applicable and companywide and town hall meetings.

• Own and lead the intranet and knowledge base program, including content strategy, informationarchitectureand ongoing maintenance—driving a consistent, easy-to-navigate employee experience.

• Lead cross-functional workstreams to capture, organize and evolve the intranet/knowledge base approach, partnering with stakeholders across the business to define ownership,governanceand content cadence.

• Partner with business stakeholders to develop and execute communication strategies and plans for communicating key event initiatives and project updates to employees, accounting for different employee audiences.

• Research, interview, write,editand coordinate internal communications and storytelling content related to events or projects.

• Identify and track key metrics to measure performance of channels and employee engagement with communications.

• Populate andmaintainintranet stories and content asappropriate; support the updating of audience distribution lists.

• In collaboration with the Corporate Communications team, help manage the cadence of internal communications channels.

• Understand and align messaging with the company's mission and pillars, championing the company's purpose through storytelling using live presentations, written and audio/video formats.

• Create andmaintaina library of presentations and video archives of event materials.

Qualifications

• Bachelor's degree in communications, public relations, journalism, marketing, English, event management, hospitality,businessor related field is preferred. Or eight (8) years of related work experience.

• 5+ years of related experience in internal and/or corporate communications, content development, eventmanagementor a blend of both.

• Excellent oral,writtenand interpersonal communication skills.

• Demonstrated ability to develop high-quality decks/presentations, communication plans, coordinate interviews/stakeholders, develop keymessagesand track KPIs.

• Strong project/program management skills with the ability to manage multiple concurrent projects in a deadline-driven environment.

• AIexpertiseand experience, including practical fluency with AI tools and platforms (e.g., generative AI, MCP-integrated tools) to support content creation,communicationsand workflow efficiency.

• Experience building and leading intranet, knowledge base, or content management programs, including running cross-functional workstreams to define approach,ownershipand governance.

• Proficient using PowerPoint and Microsoft O365 suite.

• Ability to handle sensitive information with the utmost discretion.

• Ability to collaborate cross functionally and build relationships at all levels of the organization and across business functions,establishcredibility and act as a trusted partner.

• Experience with complex, high-visibility internaleventsand/or large-scale meetings (multi-session, multi-stakeholder, tight production timelines).

• Experience with event technology platforms (e.g., registration tools / mobile event apps).

• Strong designsensibility and experience producing executive-ready presentations and communications assets.

• Experience with video content planning/production for internal communications or event programming.