Communications Dispatcher II - Water Supply Treatment Division - SFPUC (1705)

Application Opening: July 27, 2026 Application Filing Deadline: July 31, 2026 at 5:00PM PDT Recruitment ID: RTF0164049; TPV-1705-164050TYPE OF APPOINTMENT: PROVISIONAL (TPV) This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment. Provisional appointments may not exceed three (3) years.WHO ARE WE? San Francisco Public Utilities Commission (SFPUC) Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area - 24 hours per day, 365 days per year.Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov.We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

Role description

Under general supervision, the Communications Dispatcher II performs a variety of specialized duties in connection with communication dispatch functions.

Operate a variety of communications equipment and information transmitting devices; reads maps and guides; supervise and train staff; communicate verbally and in writing; think clearly, accurately and analyze situations; establish and maintain effective and cooperative working relationships; and utilizing a personal computer to send detailed messages, data entry and electronic log entry.Essential Duties: Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, keyboard, two-way radio and pager systems utilized to receive and transmit information. Request reports and emergency calls from a number of mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action. Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine type of action necessary and appropriate staff and/or agency to be notified. Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed; makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.Records information in and electronic system using a computer, sends detailed information using a computer-based messaging system, logs daily entries of various information in our computer data base, tracks entry and exit of watershed by permit holders.Performs other related duties as assigned.Nature of Work: The Communications Dispatcher is required on a 24/7 work period. This position may be required to report to work on various shifts (Day, Swing, Graveyard), weekends, and holidays to support operation and emergencies.

How to qualify

1. Two years of verifiable experience operating a two way radio communications base station, receiving, recording and transmitting messages from one source to another; OR2. Combined total of two years of verifiable experience operating a multiline telephone, and a two way radio communications base system. One year of this experience must have been operating a two way radio base station.Important Note:One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.Applications without listed duties will not be considered and rejected.Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.Verification of Education and Experience:Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

Information About the Hiring ProcessConviction HistoryEmployee Benefits Overview Equal Employment Opportunity Disaster Service WorkerADA AccommodationVeterans PreferenceRight to WorkCopies of Application DocumentsDiversity StatementApplicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.HOW TO APPLYApplications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.Select the "I'm Interested" button and follow instructions on the screenApplicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Crystal Liu at cliu@sfwater.org.The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.