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Communications & Engagement Lead

MetLife

Irvine, CA

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JOB DETAILS
SKILLS
Analysis Skills, Cel, Communication Skills, Consulting, Cross-Functional, Customer Retention/Renewal, Customer/Client Research, Employee Benefits, Financial Services, Insurance Sales, Multitasking, National Sales, Operations Processes, Post-Sales, Pre-Sales, Presentation/Verbal Skills, Product Marketing, Project/Program Management, Request for Proposals (RFP), Sales, Sales Pipeline, Sales Support, Writing Skills
LOCATION
Irvine, CA
POSTED
1 day ago
The Opportunity

The National Accounts Communication and Engagement Lead (CEL) is a strategic communications and enrollment expert responsible for developing and executing end-to-end engagement strategies that drive employee participation, utilization, and retention.

Partnering closely with the National Accounts Sales and Service team, this role supports the growth of MetLife’s benefits product portfolio by influencing enrollment outcomes and improving employees’ understanding and appreciation of their benefits. The CEL uses data-driven insights on eligibility, participation, engagement, lapse, and utilization to design communication strategies that enhance employee education and engagement as well as long-term value for employer clients through retention and persistency.

This role provides pre-sale and post-sale support, including managing RFP responses, participating in finalist opportunities, and implementing new business, while also collaborating across internal teams to deliver a seamless experience for the employer and their employees.

Key Responsibilities:

* Develop and execute data-driven communication and engagement strategies that improve enrollment, utilization, and retention outcomes.

* Partner with National Accounts Sales and Service teams and other internal partners to analyze customer and plan data to provide consultative guidance on holistic engagement solutions and enrollment strategies by measuring effectiveness, identifying opportunities, and recommending improvements.

* Leverage consultative techniques to review communication strategies, requirements, deliverables, and alternatives aimed at driving enhancements to the employee experience throughout the year, not just during enrollment - driving awareness, education, utilization, and improve retention.

* Lead end-to-end communication planning and opportunity pipeline management across the customer lifecycle, from RFP through implementation and ongoing engagement, navigating the complexities of operational processes and tools.

* Manage a customer block, ensuring high-quality delivery, strong relationships, and alignment with business goals.

Required Qualifications:

* 7+ years of experience in communications consulting, benefits consulting, or a related role.

* Proven experience working independently and strategically with employer clients and cross-functional teams, exhibiting an understanding of the end-to-end process to execute communication initiatives.

* Strong analytical skills with the ability to translate data into actionable engagement strategies specific to an employer.

* Excellent presentation, written, and verbal communication skills with a consultative approach and ability to "read the room" through focus on strategic, innovative techniques that resonate most with the employer client.

* Bachelor's degree or equivalent experience.

Preferred Qualifications

* Experience in the insurance industry (sales, product, marketing, or wholesaling) with a strong understanding of MetLife’s products and services.

* Knowledge of employee benefits and enrollment and engagement strategies.

* Strong project management skills with the ability to manage multiple priorities.

* A natural curiosity to try innovative techniques to engage employers/customers both in person and virtually

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies",[1] Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s [1] #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [2] accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

References

Visible links

1. https://www.metlifecareers.com/ml/GreatPlaceToWork

2. mailto:accommodations@metlife.com
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

About the Company

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MetLife

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