Communications Manager - INTL Philippines

Insight Global

Redmond, WA

Apply

JOB DETAILS

SKILLS

Administrative Skills, C-Level Management, Communication Skills, Customer Relationship Management (CRM), Customer Support/Service, Data Analysis, Detail Oriented, Documentation, Incident Management, Interpersonal Skills, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Product Family, Microsoft Word, Performance Metrics, Pivot Tables, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Reporting Skills, SQL (Structured Query Language), SQL Databases, Service Delivery, Service Level Agreement (SLA), Skype, Support Documentation, Systems Maintenance, Team Player, Time Management

LOCATION

Redmond, WA

POSTED

30+ days ago

Job Description An employer is looking for a communications manager. This individual will provide Command and Control of Bridge calls during service outage situations for customers, driving for quick resolution of impacting issues and tracking incidents as they occur. In this role, the primary responsibility is to send out reliable, timely and accurate comms. The role will also assist in developing communication plans with internal partners to minimize end-user impact during system maintenance. The Incident Management ICC is responsible for leading the Incident Command teams support of several distinct properties across Microsoft Online. They will assist the Tier 2 Incident Command agents in providing superior Incident Communication and Coordination, and help drive for prompt resolution of all service impacting incidents. The Responsibilities include: - Lead Tier 2 Incident Command teams support of several distinct properties across CRM - Facilitate, engage! , and drive bridge calls during service outage situations for CRM Customers. - Work closely with remote support teams. - Communicate effectively within external groups, including end users (verbally and written as appropriate). - Develop support documents, training material, and other resources to help the Tier 2 Incident Command team provide excellent services, driving efficiency and accuracy at all times - Ensure adherence to established policies and procedures; ensure SLAs and KPIs are met with timely communication notifications. - Maintain service excellence, facilitating communication and collaboration among many parties to bring all Incidents to resolution quickly and efficiently - Adhere to established SLAs for acknowledging, engaging, communicating, and resolving Incidents We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - Keen eye for quality and strong attention to detail - Written and spoken communication skills with excellent grammar, spelling, and clarity of thought. Documentation & mail will be seen by C Level executives and clients so all communication must be professional and well-written - Must be able to handle stressful situations with tact and confidence, as well as be able to operate under pressure and meet tight deadlines. - Previous working experience in a team oriented environment. Must have a team player mentality & ability to collaborate with multiple teams effectively - Ability to direct traffic and work with different service delivery teams accordingly to drive incident resolution. Interpersonal communication is key - This is a 24x7x365 operation, so schedule flexibility is a must. - Customer Service experience - Ability to learn new things, technologies & scenarios quickly - Working experience with MS Office Suite (Word, Excel, Out! look, Skype) - Data Analysis & Reporting Experience via SQL and Excel are highly preferred. Specifically, an understanding of Pivot Tables and Power Pivots as well as the corresponding relationship - a SQL DB is very helpful - Process documentation and administrative experience - Ability to deal and adapt to constant change - policy, processes, etc.

About the Company

Insight Global

We are a staffing agency helping individuals find jobs and employers fill open positions.

Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.

Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.

Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Other/Not Classified

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Vehicle Allowance, Work From Home, Merchandise Discounts

FOUNDED

2001

WEBSITE

http://www.insightglobal.net

Resume Resources

Free Resume Templates Free Resume Builder