Job Description
The Manager of Communications is responsible for planning, directing, and optimizing the daily operations of the hospital's telecommunications infrastructure, emergency dispatch routing, and clinical communication devices. This position reports directly to V.P of Facilities and work alongside IT leadership and involves managerial scope over wireless pager networks, Vocera integration systems, billing auditing, and operator workflows. The role manages the Telephone Operator squad, coordinates third-party utility vendors to resolve hardware outages, and maintains detailed emergency code databases to support regulatory reporting and clinical safety initiatives across the health system.
Job Responsibilities
- Completes Assign pagers to the appropriate staff and doctors.
- Knowledge of types of pagers to be issued to each team member.
- Assign Vocera when requested.
- Configuration of Vocera badges
- Complete departmental payroll in Kronos system, Review bills, forms and reports.
- Effectively Manage, coordinates and guides the telephone operators.
- Ensure that all records and statistics are properly maintained.
- Ensure that communications equipment is in proper working order.
- Notifies appropriate company or vender when repair and of installation is required.
- Involve in Vocera projects.
- Operates a multi-position telephone console.
- Relays emergency information to appropriate sources.
- Maintain records of emergency codes.
- Submit a report of codes to the appropriate department.
- Involve in the code taskforce.
- Maintain and update Confidential Book.
Numbers & Facts
| Location | Queens, NY |
| Job Type | Contractor |
| Salary | $35–$50 Per Hour |
| Company Size | 1001 - 5000 |
| Year Founded | 2000 |
| Headquarters | San Jose, CA, US |
| Website | https://40hrs.us |
Qualifications
Education and Experience
- Bachelor’s Degree in Telecommunications, Information Technology, Business Administration, or a related field required; equivalent progressive technical experience may be considered.
- 3–5 years of progressive experience executing telecommunications operations, PBX system administration, corporate call center operations, or clinical emergency dispatching.
- Minimum of 2 years of formal supervisory or team manager experience directing telephone operators, coordinating vendor service contracts, and managing device inventories (Vocera/pagers) in an acute care hospital group required
Required Skills
- Advanced operational mastery of electronic private branch exchange (PBX) architectures, centralized public address control systems, and wireless clinical paging frequencies.
- Deep understanding of Vocera badge provisioning logic, Kronos payroll software, and hospital emergency code reporting structures.
- Exceptional leadership, active listening, written reporting, and conflict mediation communication skills to manage high-stress dispatch environments and guide operators.
- High proficiency utilizing Meditech lookup modules, automated communication dashboards, and advanced Microsoft Office utilities.
About Company
40HRS is a global recruitment firm built to meet the talent demands of today’s most ambitious companies. Headquartered in Silicon Valley with teams across the U.S. and Asia, we deliver hiring solutions for critical and high impact roles across Tech, Life Sciences, Healthcare, Infrastructure, and Finance.
Skills
Skills
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