Administrative Skills, CAD (Computer-Aided Design) Software, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Communication Skills, Criminal Justice, Customer Satisfaction, Data Quality, Emergency Care, Establish Priorities, Fitness, Hearing Impairment, High School Diploma, Law Enforcement, Life Insurance, Online Communications, Public Safety, Retirement Plan, Security Equipment, Telecommunications, Test Driven Development (TDD), Time Management
COMMUNICATIONS OPERATOR (911 PUBLIC SAFETY)
Salary
$63,564.80 Annually
Location
Linn County Sheriffs Office, IA
Job Type
Full Time
Job Number
2026-00064
Department
SHERIFF
Division
SHERIFF-COMMUNICATE - 0113D
Opening Date
06/26/2026
Closing Date
7/8/2026 11:59 PM Central
FLSA
Non-Exempt
Bargaining Unit
PPME
Description
Linn County is committed to creating a Customer-Center Culture placing our internal & external customers at the center of everything we do! Why do we do this? We get that question a lot. The answer is simple: We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public!
Why work at Linn County?
- Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
- Medical, dental, vision, short & long term disability, and supplemental life insurance
- Iowa Public Employees Retirement Pension Plan (IPERS)
- Wellness program offering credit on insurance premiums to eligible employees
- Free on-site fitness centers
- 100% County paid basic life insurance
- 12 paid holidays per year
- Training & professional development opportunities
Hourly Wage: $30.56
About Communications Operator (911 Public Safety):
Responsible for receiving, prioritizing, and dispatching emergency and routine calls for law enforcement, fire, and emergency medical services using telecommunication systems and computer-aided dispatch (CAD) software. Coordinates with multiple agencies to ensure timely and accurate response, provide pre-arrival instructions, and maintain a strong commitment to public service and departmental procedures.
Essential Functions
- Answers and triages emergency (911) and administrative phone calls using multi-line and telecommunications device for the deaf (TDD) systems.
- Dispatches law enforcement, fire, and EMS units using multi-channel radio systems with clear, concise communication.
- Enters, updates, and maintains accurate call information in the computer-aided dispatching (CAD) system.
- Provides pre-arrival instructions to callers as appropriate.
- Monitors multiple radio frequencies and provide timely updates to field personnel.
- Performs clerical duties including maintenance of wanted person records, protective orders, and criminal justice files.
- Operates and monitors internal and external security cameras and alarm systems in County facilities.
- Uses National Crime Information Center (NCIC)/state systems to perform record checks and responds to inquiries from law enforcement.
- Maintains knowledge of and adheres to departmental policies, procedures, and guidelines.
- Participates in ongoing training and remain adaptable to technological and procedural updates.
Minimum Qualifications & Requirements
- High school diploma or equivalent required.
- Six (6) months to one (1) year of experience in public safety communications preferred.
Shift
Floater - shifts vary
Read the full job description here: Communications Operator Job Description
Learn more about the Sheriffs Office Communication Division here: Linn County Sheriffs Office - Communication Division Website
Linn County offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, life, long-term disability (LTD) insurance and wellness incentives.
For a more detailed overview of our benefit package, click HERE
Employer Linn County
Address Jean Oxley Public Service Center
935 Second Street S.W.
Cedar Rapids, Iowa, 52404-2100
Phone 319-892-5120
Website http://www.linncountyiowa.gov