Communications Operator at Kaiser Permanente Skip to main content Menu Close Who We Are Mission & History Our Difference Locations Innovation Stories & Resources Life & Culture Accessibility Support Benefits Career Growth Inclusion and Belonging Military Our Community Career Areas Clinical Careers All Clinical Careers Care at Home Mental Health Nursing Careers Nurse Management Careers Pharmacy Careers Rehab Services Early Careers Early Careers Nurse Residency Internships Business Careers All Business Careers Sales & Marketing IT Careers All IT Careers Digital Careers Exec & Leaders Physicians & Dentists Contingent Careers Our Hiring Process Accommodations FAQs Hiring Process Overview Pre-Hire Assessments Searching Jobs & Submitting Interest Talent Network Job SearchJob Search Search by Keyword Search by Location Radius Radius 5 miles 15 miles 25 miles 35 miles 50 miles Search Jobs My Profile Saved Jobs (0) Employee Job Search campaign-Variable hours_per_week-1 industry-B01|SEIU|Local-399 is_manager-SCAL-Jobs job_level-Entry-Level job_status-Regular job_type-Standard salary_relocation-Call-in/On-Call travel-No custom_fields.EEO-Kaiser-Permanente-is-an-equal-opportunity-employer-committed-to-fair,-respectful,-and-inclusive-workplaces.-Applicants-will-be-considered-for-employment-without-regard-to-race,-religion,-sex,-age,-national-origin,-disability,-veteran-status,-or-any-other-protected-characteristic-or-status. For-jobs-where-work-will-be-performed-in-unincorporated-LA-County,-the-employer-provides-the-following-statement-in-accordance-with-the-Los-Angeles-County-Fair-Chance-Ordinance.-Criminal-history-may-have-a-direct,-adverse,-and-negative-relationship-on-the-following-job-duties,-potentially-resulting-in-the-withdrawal-of-the-conditional-offer-of-employment: Consistently-supports-compliance-and-the-Principles-of-Responsibility-(Kaiser-Permanente's-Code-of-Conduct)-by-maintaining-the-privacy-and-confidentiality-of-information,-protecting-the-assets-of-the-organization,-acting-with-ethics-and-integrity,-reporting-non-compliance,-and-adhering-to-applicable-federal,-state,-and-local-laws-and-regulations,-accreditation,-and-licensure-requirements-(where-applicable),-and-Kaiser-Permanente's-policies-and-procedures. Models-and-reinforces-ethical-behavior-in-self-and-others-in-accordance-with-the-Principles-of-Responsibility,-adheres-to-organizational-policies-and-guidelines;-supports-compliance-initiatives;-maintains-confidences;-admits-mistakes;-conducts-business-with-honesty,-shows-consistency-in-words-and-actions;-follows-through-on-commitments. Job-duties-with-at-least-occasional-or-possible-access-to:-(1)-patients,-the-general-public,-or-other-employees;-(2)-confidential-protected-health-information-and-other-confidential-KP-information-(including-employee,-proprietary,-financial-or-trade-secret-information);-(3)-KP-property-and-assets,-for-example,-electronic-assets,-medical-instruments,-or-devices;-(4)-controlled-substances-regulated-by-federal-law-or-potentially-subject-to-diversion. custom_fields.ReqID-1403216 custom_fields.Shift-Variable custom_fields.Field1-Administration,-Clerical-and-Support-Services custom_fields.Field2-Sun,-Mon,-Tue,-Wed,-Thu,-Fri,-Sat custom_fields.Reindex-2 custom_fields.MHSTheme-No custom_fields.PayBasis-Hourly custom_fields.PayRange-$27.77---$30.76-/-hour custom_fields.Department-Sunset-Medical-Center---MedFac-Communications---0801 custom_fields.jobtitleLI-Communications-Operator---1403216 custom_fields.leadership-no custom_fields.CFSalaryLow-27.77 custom_fields.HawaiiTheme-Administration,-Clerical-and-Support-Services custom_fields.JobSchedule-Call-in/On-Call custom_fields.PostAddress-California,Los-Angeles,1550-N.-Edgemont-Computer-Center custom_fields.ShiftFilter-Variable custom_fields.customtheme-Administration,-Clerical-and-Support-Services custom_fields.CFSalaryHigh-30.76 custom_fields.LocationName-SCAL custom_fields.SchemaHiring-Kaiser-Permanente custom_fields.LocationValue-SCAL custom_fields.employeegroup-B01|SEIU|Local-399 custom_fields.WorkerLocation-Onsite custom_fields.employeestatus-Regular custom_fields.WorkingHoursEnd-04:00-PM custom_fields.JobScheduleField-Call-in/On-Call custom_fields.WorkingHoursStart-07:30-AM custom_fields.PrefQualification1- Basic-Qualifications: Experience Minimum-of-six-(6)-months-experience-providing-front-line-customer-service. Working-knowledge-of-PCs. Type-25-wpm.-You-must-take-and-pass-the-typing-test-prior-to-the-end-of-the-posting-period-or-your-bid-will-be-bypassed.-Test-must-be-current-within-one-(1)-year. Per-the-National-Agreement,-current-KP-Coalition-employees-have-this-experience-requirement-waived. Education High-school-or-equivalent. License,-Certification,-Registration N/A Additional-Requirements: Preferred-Qualifications: Bilingual-(English/Spanish).-Busy-phone-experience Notes: This-is-an-on-call-position,-working-days-and-hours-may-vary-within-the-specified-shift custom_fields.CaliforniaLocations-SCAL custom_fields.LocationDescription-California,Los-Angeles,1550-N.-Edgemont-Computer-Center custom_fields.NurseResidencyTheme-Administration,-Clerical-and-Support-Services custom_fields.VisionServicesTheme-Administration,-Clerical-and-Support-Services custom_fields.ExternalReferenceCode-1403216 custom_fields.InternalReferralTheme-Administration,-Clerical-and-Support-Services custom_fields.PhysicianAssistantTheme-Administration,-Clerical-and-Support-Services custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-Administration,-Clerical-and-Support-Services Administration, Clerical & Support Provide critical support and enable teams to deliver total care Acting as the backbone of our organization, you'll help support our commitment to total care as you build a career where you can realize your own potential. custom_fields.customtheme-Administration,-Clerical-and-Support-Services Communications Operator Primary Location Los Angeles, California Schedule Call-in/On-Call Shift Variable Salary $27.77 - $30.76 / hour Job Number 1403216 Date Posted 04/19/2026 Submit Interest Save Job Job Summary: Under direct supervision, places various specialized calls; receives incoming calls; pages medical center personnel, initiates emergency procedures, provides inpatient information as appropriate - adhering to HIPAA guidelines. Essential Responsibilities: Provide exceptional customer service to both our internal and external customers Provide courteous and cooperative service on each and every encounter Must possess strong interpersonal skills and the ability to multi-task Receive and correctly route incoming calls Effectively and quickly handle various codes (blue, red, secure, etc.), including Overhead Paging Provide patient information as appropriate and adhere to all HIPAA guidelines Report equipment malfunction as needed Orient new staff, or less experienced Operators Other duties as assigned Basic Qualifications: Experience Minimum of six (6) months experience providing front line customer service. Working knowledge of PCs. Type 25 wpm. You must take and pass the typing test prior to the end of the posting period or your bid will be bypassed. Test must be current within one (1) year. Per the National Agreement, current KP Coalition employees have this experience requirement waived. Education High school or equivalent. License, Certification, Registration N/A Additional Requirements: Preferred Qualifications: Bilingual (English/Spanish). Busy phone experience Notes: This is an on-call position, working days and hours may vary within the specified shift Primary Location: California,Los Angeles,1550 N. Edgemont Computer Center Scheduled Weekly Hours: 1 Shift: Variable Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: 07:30 AM Working Hours End: 04:00 PM Job Schedule: Call-in/On-Call Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: B01|SEIU|Local 399 Job Level: Entry Level Department: Sunset Medical Center - MedFac-Communications - 0801 Pay Range: $27.77 - $30.76 / hour Travel: No On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures. Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments. Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion. Submit Interest Save Job Expected Employee Conduct > Share This Job Facebook X LinkedIn Email Navigating the Hiring Process We're here to support you! Having trouble with your account or have questions on the hiring process? Please visit the FAQ page on our website for assistance. Need help with your computer and browser settings? Please visit the Technical Information page for assistance or reach out to the web manager at kp-hires@kp.org. Do you need a reasonable accommodation due to a disability? Reasonable accommodations may be available to facilitate access to, or provide modifications to the following: Online Submissions Pre-Hire Assessments Interview Process If you have a disability-related need for accommodation, please submit your accommodation request and someone will contact you. Other Helpful Links Join Our Talent Network Explore This Location View Stories and Resources Jobs For You Featured Jobs Recently Viewed Jobs Saved Jobs Summer Intern Los Angeles, California, Onsite, Call-in/On-Call, Day Save Job Summer Intern Los Angeles, California, Onsite, Call-in/On-Call, Day Save Job Summer Intern Los Angeles, California, Onsite, Call-in/On-Call, Day Save Job You have no recently viewed jobs You currently have no saved jobs Join Our Talent Community Join our Talent Network today to receive email notifications about our career opportunities that match your skills. 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