Description Summary Operates communication equipment which includes inter and intra PBX operations. Contacts physicians staff by pager two-way radio cellular telephone or overhead page. Operates hospital information system TTYTTD for the hearing impaired fax machine. Monitors CCTV security cameras runs surveillance upon request reports unusualsuspicious activity to security contacts law enforcement agencies when necessary. Announces over emergency alert tone notifies personnel enters report in act track on blue alerts trauma stats critical response teams catch a falling stars infant abductions fire alarms disasters bomb threats hostage situations chemical spills radiation emergencies & evacuations. Provides daily shift lists camera checks weekly Administrative on call list. Monitors Securall. Restricts and disengages patient telephones on an individual basis upon request from authorized person as well as group restrictionsactivations on daily and nightly telephone use. Reports camera malfunction via telephone & e-mail. Works as information operator between 2100-0700. Makes announcements over PA system if approved by administration. Responsibilities Channels all incoming calls. Provides direct number as required. Connects patients physicians and management with long distance calls. Documents international and physician toll calls. Responds to emergency calls following established protocols notifies appropriate departments when alarms trigger documents and records. Notifies personnel physicians and clergy when deemed necessary. Assists callers by using audible page digital or voice pagers cell phone or radio. Operates hospital information system TTYTTD for the hearing impaired act as relay operator for hearing impaired fax Infant alarm ITI alarm system blue alerts CRTS trauma stats Neonate code blues AED alarms Chempac alarm and panic alarms refrigerator freezer and incubator alarms. AT&T 8510 electronic & security panic alarms. Monitor and notification of fire alarm system oxygen nitrogen nitrous oxide vacuum and medical air alarms. SecurAll door access system. Operates and views CCTV monitors reports unusual behavior inside or outside the hospital to security records & documents all activities and keeps surveillance. When Santa Fe Police Department is needed Security will request PBX operator to place the call relaying all information. Reports back to security giving contact information. Reports malfunction of camera equipment via e-mail or telephone. Notifies director. Programs and operates vicon keyboard. Monitors and controls OB stairwell door air-phone employee patio entrance & PBX entrance. Access is given only if proper identification is made. Monitors and controls dock entrance doors. Before allowing entry the operator gets the name of the person the company and the destination. All information is documented. Restricts patient telephones from incoming calls nightly or upon special request by an authorized person. Removes restriction in a.m. for incoming calls. When a restriction is placed on a patients phone the operator documents information and when restriction is released documentation is removed. Notifies security for emergency situations or upon request for inside and outside calls. Checks cameras daily. Documents any problems in act track reports to Advantage by e-mail ccs Director and supervisor of the department. Provides appropriate employee and patient information according to procedures. Daily shift lists weekly and weekend on call lists are made and posted at each position. Reviews and updates all pertinent information in binder located at position 3. Posts daily census. Maintains and posts interpreter list daily. Customer Relations Exhibits behaviors and actions that create a high level of patientcustomer satisfaction positive patientcustomer relations and respect for the patientscustomers rights needs and confidentiality. Demonstrates effective communication and human relations skills which promote harmony and teamwork. Presents behaviors and actions that maintain the hospitals credibility integrity and positive image. Demonstrates behaviors and actions that support the mission goals and operations of the hospital and which contribute to continuous service improvement. Other Responsibilities Assists with special projects as assigned. Accurately interprets and communicates Human Resources Policies and Procedures. Exhibits flexibility adapting readily to changes in the work environment or work schedule. Maintains a positive attitude even during periods of stress. Assumes responsibility for professional growth and development. Complies and adheres to all CSV policies. Maintains positive attendance and communicates in advance any absence from work. Adheres to all patient and environmental safety policies and procedures. Requirements Education High school or equivalent required. CertificationsLicenses NA Skills Telephone etiquette skills computer skills effective communication skills including the ability to speak clearly and audibly with acceptable voice quality. Ability to maintain composure during stressfully demanding periods required. Bilingual preferred. Experience Communicationsswitchboard experience preferred. Work Schedule MULTIPLE SHIFTS AVAILABLE Work Type Per Diem As Needed