SUMMARY The Brentwood Baptist Church, Account Manager, is responsible to the church, under the direction of the Marketing Operations Director, for managing the project-related functions of the Communications Department relating to their assigned campus(es) or ministries. Primary responsibility lies in ministry “accounts” project management for projects/promotional initiatives. In addition, they administrate project management for major messages and message channels of campuses. PRIMARY JOB RESPONSIBILITIES may include but are not limited to the following: - Oversee project management specifically to do one or more of the following:
- Assist the Marketing Operations Director, Digital Strategy Director, and Communications Director in determining the actual scope of the project and final deliverables.
- Prepare project budget based on the scope of work and resource requirements.
- Work out broad cost estimates if necessary.
- Prompt for and collect critical details (i.e., point person, approver, critical deadlines)
- Manage expectations of deliverables based on the current climate (i.e., resources, existing messages, ministry responsibilities, etc.)
- Maintain accurate project management records. This includes but is not limited to schedules, emails, ministry invoicing, quotes, project management software, and prototypes.
- When appropriate, offer other team-preferred alternatives that more closely meet Communications standards as determined by team leadership.
- Strategically break projects into manageable pieces, determine assignments to be made to the production team,and follow the project through to completion.
- Work with the Marketing Operations Director to facilitate appropriate creative meetings between the ministry and the Communications team.
- Work with the Communications Assistant to ensure effective management of projects requiring the print shop and outsourced vendors.
- Compile and publish weekly campus bulletins and emails as assigned.
- Ensure that ministries are kept abreast of project status through regular communication.
- Alerting leadership to ministry relationship issues as they arise.
OTHER RESPONSIBILITIES may include but are not limited to the following: - Regularly participate in weekly staff meetings at the assigned campus(es) to determine weekly communication priorities and assist in their message management.
- Regarding assigned campus(es), support the Communications Director in public relations efforts to align internal and external messages.
- Assist the Communications Assistant in print shop-related production as needed.
- Complete other duties as assigned by the Marketing Operations Director and Communications Director.
COMPETENCIES AND TRAITS: In addition to the specific responsibilities required for this role, Brentwood Baptist Church also seeks candidates with some general competencies and behavioral traits that enhance the effectiveness of our staff. Management - Effective in directing both resources and people (paid or unpaid) toward the accomplishment of goals
- Maximizes personal effectiveness by focusing on “must-dos” tasks and delegating other priorities to others
- Anticipates/avoids problems or formulates creative solutions
- Makes timely decisions that produce quality outcomes
Communication - Uses written and verbal communication in a way that accomplishes intended results
- Adheres to commitments, schedules, and deadlines
- Regularly shares information with and solicits feedback from staff/volunteers.
Pastoring/Shepherding - Demonstrates Christ-likeness and a commitment to personal spiritual growth
- Utilizes emotional intelligence and is emotionally available to those they lead
Self-Development - Prioritizes and accomplishes self-development goals
- Demonstrates an ongoing commitment to obtaining the necessary KASH (knowledge, attitude, skills, and habits) necessary to be successful in this role
- Teachable spirit with a desire to learn and grow
- Maintains appropriate gap between the current job description and the employee’s current abilities that allows for future growth
QUALIFICATIONS: - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Thorough knowledge and skillset with marketing strategies and practices in traditional/non-traditional media
- Must possess a diplomatic approach to ministry relations while maintaining procedural standards
- Excellent verbal and written communication skills
- Excellent customer service skills
- Understanding of data management
- Must possess organizational skills and attention to detail
- Must be punctual and confidential
EDUCATION & EXPERIENCE: - Bachelor's degree from a four-year college or university; five years related experience and/or training; or equivalent combination of education and experience in the fields of communications, marketing, and project management
All campuses function under the governance of Brentwood Baptist Church. Each campus is an established entity operating as a whole and permanent part of Brentwood Baptist. Each maintains pre-determined alignment characteristics that uphold the Brentwood Baptist “DNA” while also containing some contextualized characteristics to allow it to best reach its target local community. Every staff member is an employee of Brentwood Baptist.
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