Communications Representative

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Department: Communications Representative

Location: Macomb

Schedule: Part-Time (20 Hours/Week), weekends (every other weekend required) and holiday rotation

Shift: Afternoons

 

About the Department

Join our dynamic team at Henry Ford Macomb Hospital, a high-acuity hub serving Macomb County's fast-growing communities. Located near the beautiful Lake St. Clair, our hospital blends suburban comfort with easy access to Detroit, offering a perfect balance for both career and lifestyle. As part of Henry Ford Health, you'll be part of a mission-driven organization committed to exceptional care and innovation.

Role Overview

As a Communications Representative, you will play a vital role in ensuring seamless communication across our healthcare system. You'll manage incoming, outgoing, and internal calls, operate public address and paging systems, and monitor alarm systems to ensure safety and efficiency. Your work directly supports patients, hospital personnel, and external callers, contributing to a safe and responsive healthcare environment.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Relay incoming, outgoing, and internal calls using a computer-based intelligent console.
• Operate public address and paging systems for emergency and routine communications.
• Monitor alarm systems, including fire alarms, and initiate appropriate notification processes.
• Coordinate and operate internal and external beeper/radio relay systems.
• Provide general approved patient information to callers during designated hours.
• Maintain records and logs, ensuring accuracy and confidentiality.

What You Will Need

Required Qualifications

• High School diploma or equivalent.
• Minimum of 6 months experience operating a computer-based intelligent console.
• Ability to type 25 WPM.
• Excellent interpersonal and communication skills.
• Ability to function in stressful situations and multitask effectively.

Preferred Qualifications

• Experience with prepackaged software.
• Familiarity with healthcare communication systems.

What We Offer

At Henry Ford Health, we foster a collaborative environment where you can grow your career, contribute to mission-driven work, and learn from diverse teams. Join us to make a meaningful impact in healthcare.

Join Our Team

Ready to make a difference? Apply now and be part of our dedicated team at Henry Ford Health!

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

MINIMUM EDUCATION

• High School diploma or equivalent required.

MINIMUM EXPERIENCE

• Must possess a comprehensive knowledge of basic skills needed to effectively operate a computer-based intelligent console (PC) at a level normally attained through a minimum of 6months experience.
• Approximately one to three months on–the–job experience will be necessary in order to learn to operate paging, public address and telephone systems and to learn emergency procedures, codes systems, department extensions, Safety and Security radios and jargon, answering service skills, names of key organizational personnel and policies and procedures