COMMUNICATIONS SERVICES ANALYST - FIRE EMERGENCY

COMMUNICATIONS SERVICES ANALYST - FIRE EMERGENCY

Salary

$90,152.88 - $115,070.16 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

33725A-FR

Department

FIRE

Opening Date

06/10/2026

• Description
• Benefits
• Questions

Position/Program Information

FIRE DEPARTMENT

TYPE OF RECRUITMENT

OPEN COMPETITIVE - FIRE EMERGENCY

EXAM NUMBER

33725A-FR

APPLICATION FILING PERIOD

Applications will be accepted beginning Thursday, June 11, 2026 at 8:00 a.m. (PT).

This examination will remain open until the needs of the department are met and is subject to close without notice.

The LA County Board of Supervisors has unanimously ratified a Proclamation of Local Emergency in response to the windstorms and wildfires, including the Palisades and Eaton Fires, that have devastated communities across the County. We are looking for qualified and passionate individuals to assist the County in mobilizing resources and support needed to help our residents recover and rebuild. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The Los Angeles County Fire Department is seeking qualified candidates to fill emergency Communications Services Analyst vacancies related to this unprecedented natural disaster.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Communications Services Analyst.

Essential Job Functions

• Identifies the need for, and determines operational requirements of, communications services, equipment and systems for operating departments.
• Assists operating departments in developing requests for ISD communications services, and coordinates and expedites the provision of such services.
• Acts as liaison between ISD and operating departments to maintain continuity and integrity of communications systems.
• Participates in planning space allocations for communications equipment.
• Participates in staff and management meetings on departmental operations and activities.
• Attends public and private agency meetings which may affect communications requirements and planning activities.
• Maintains an awareness of developments in the field of communications which may be of use to operating departments.
• Conducts on-site evaluations to assess communications in support of routine service requests or projects.
• Manages service requests from inception through completion and coordinates the completion of service evaluations with operating departments.
• Coordinates the activities of internal and external vendors and clients in support of the operating departments service request or project.
• Communicates and coordinates with the contracted provider to ensure those needs are being met.
• Conducts billing investigations from initial inquiry through resolution.
• Uses spreadsheets to organize data with formulas and functions.
• May assist with the development and evaluation of Public Safety Answering Points (PSAP) locations in regard to 911 communications.

Requirements

REQUIREMENTS TO QUALIFY

MINIMUM REQUIREMENTS:

TRAINING AND EXPERIENCE:

Option I: Three years of experience interacting with end user organizations in coordinating the planning, design and provisioning of voice and data telecommunications services, equipment and systems to meet client organizations operational requirements.

Option II: Three years of experience interacting with end user organizations in conducting virtual and in-person training classes on all features, system programming and reports related, but not limited to, cloud-based voice service, VoIP, interactive voice response, automatic call distribution, PBX, and technology related ISD services.

You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:

Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

OUT-OF-CLASS EXPERIENCE:

Out-of-class experience will not be accepted for this recruitment.

Additional Information

EXAMINATION CONTENT:

During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

APPLICATION & FILING INFORMATION:

Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.

Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add Erik.walton@fire.lacounty.gov, Fire-Examination@fire.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Plan to submit your online application well in advance before the posting closes as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Department Contact Name: Fire Examination Section

Department Contact Phone: (213) 466-5500

Department Contact Email: Fire-Examination@fire.lacounty.gov

Teletype Phone: (800) 735-2929

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations for Applicants:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.

Fair Chance:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov.

Veteran's Credit:

Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.

For more information on veteran's credit, please visit: https://file.lacounty.gov/SDSInter/dhr/205102_PPG_115.pdf

Revised September 2025

For detailed information, please click here

01

Candidate Communication Acknowledgement: Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, and other important information pertaining to your candidacy for this position. Please add Erik.Walton@fire.lacounty.gov, Fire-Examination@fire.lacounty.gov, noreply@governmentjobs.com, info@governmentjobs.com and the domain @fire.lacounty.gov to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. It is your responsibility to take the above steps to view correspondence.

• I acknowledge that I have read and understood the above instructions.

02

Supplemental Questionnaire Acknowledgement: The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility. CHECK YOUR ANSWERS CAREFULLY. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Be specific as possible and include all information requested. Comments such as "see resume or application" will NOT be considered as a response. All information is subject to verification at any time in the hiring process. Falsification of any information may result in disqualification or dismissal.

• I understand and agree.

03

This position works to support the Countys response to the Fire Emergency.

• I understand and am willing to perform all necessary work duties.

04

Which of the following describes your qualifications for this examination:

• Option I: Three years of experience interacting with end user organizations in coordinating the planning, design and provisioning of voice and data telecommunications services, equipment and systems to meet client organizations operational requirements.
• Option II: Three years of experience interacting with end user organizations in conducting virtual and in-person training classes on all features, system programming and reports related, but not limited to, cloud-based voice service, VoIP, interactive voice response, automatic call distribution, PBX, and technology related ISD services.
• I do not have any of the required options.

05

If you selected Option I in question number 4, please describe in detail your three years of experience interacting with end user organizations in coordinating the planning, design and provisioning of voice and data telecommunications services, equipment and systems to meet client organizations operational requirements. If you do not have this experience, please indicate "Not Applicable". NOTE: For each experience, please indicate the following information: 1. Name and Address of Employer 2. Position/Title Held 3. Date From: (MM/YYYY), Date To: (MM/YYYY) 4. Hours worked per week 5. Describe experience in detail.

06

If you selected Option II in question number 4, please describe in detail your three years of experience interacting with end user organizations in conducting virtual and in-person training classes on all features, system programming and reports related, but not limited to, cloud-based voice service, VoIP, interactive voice response, automatic call distribution, PBX, and technology related ISD services. If you do not have this experience, please indicate "Not Applicable". NOTE: For each experience, please indicate the following information: 1. Name and Address of Employer 2. Position/Title Held 3. Date From: (MM/YYYY), Date To: (MM/YYYY) 4. Hours worked per week 5. Describe experience in detail.

Required Question

Employer County of Los Angeles

Address

Los Angeles, California, 90010

Website http://hr.lacounty.gov