Communications Specialist, Delivery

Amazon.com Inc

Seattle, WA

JOB DETAILS
SKILLS
Business Operations, Campaigns, Customer Experience, Journalism, Operational Communications, Press Releases, Press/Analyst/Public/Media Tours, Product/Service Launch, Storytelling, Time Management
LOCATION
Seattle, WA
POSTED
2 days ago

This role will serve as a key connector between national narratives and local execution-guiding market-level storytelling for new delivery launches, fast delivery offerings, and customer experience innovations. The ideal candidate is strong at building repeatable playbooks, managing local media engagement, and translating national priorities into locally relevant, high-impact moments.

Key job responsibilities

  • Lead and execute local media strategies to support Amazon's fast delivery speeds programs and launches.
  • Develop and scale playbooks for local communications across delivery programs, ensuring consistency while enabling market-specific storytelling.
  • Drive local media engagement for key initiatives, including new site launches, service expansions, and delivery innovations.
  • Plan and execute local media events, tours, and experiential moments that showcase Amazon's delivery network and customer benefits.
  • Translate national campaigns into locally relevant narratives that resonate with regional media and communities.
  • Partner closely with business, operations, and Comms teams to align on launch timelines, messaging, and execution.
  • Write and execute communications plans.
  • Develop and write press releases, media pitches, and owned channel content.
  • Build relationships with reporters from key media outlets.
  • Manage reactive media inquiries and issues with a focus on local and community impacts.
  • Write, develop, and manage approvals for communications and external messaging dealing with sensitive and timely topics.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles