Communications Specialist II

This is OUR story... and YOUR next chapter

At HCA Healthcare, our Digital Transformation and Innovation (DT&I) team is redefining what’s possible inpatient care. By leveraging the power of artificial intelligence, automation, and digital technologies, DT&I is helping drive meaningful improvements in clinical outcomes, reduce manual workload, and expand the reach of our care teams. If you're passionate about using technology to improve human life, this is where your work truly matters

What you will accomplish in this role

The Communications Specialist II is responsible for executing high-quality product communications in support of Digital Transformation & Innovation‘s (DT&I) large, complex product portfolio. This role focuses on the development, production, distribution, and maintenance of communications assets that support product awareness, understanding, and adoption among HCA Healthcare internal stakeholders.

Working in close partnership with the Communications Manager, the DT&I Product Change Management team and product owners, the Communications Specialist II translates complex technical, data-driven, and operational concepts into clear, plain-language messaging that supports behavior change and people readiness. This role primarily serves as an execution partner, managing multiple communications deliverables simultaneously across products in various stages of the lifecycle, while ensuring consistency with DT&I priorities and enterprise messaging standards.

What you will do in this role:

• Supports the planning, development, execution, and optimization of communication efforts for DT&I products, initiatives, and transformation programs.
• Manage communications operations including distribution lists, vendor coordination (e.g., videographers), documentation of deliverables, and tracking of communications activity
• Partner closely with the Communications Manager to oversee the weekly development, coordination, and distribution of communications ensuring accuracy, consistency, and alignment with DT&I priorities and enterprise messaging standards.
• Execute communications projects from intake and planning through execution and post-launch evaluation, supporting digital transformation, innovation initiatives, and change management efforts across DT&I.
• Serve as a communications partner to DT&I product owners and initiative leads by translating complex technical or operational concepts into clear, compelling, audience-focused messaging.
• Develop and execute communication plans in collaboration with the Communications Manager and Product Change Team, aligning messaging to change milestones, adoption goals, and stakeholder needs.
• Create, write, edit, and proof high-quality content across multiple channels (e.g., email, flyers, video scripts, presentation decks, FAQs, executive communications, and meeting materials), ensuring adherence to brand, voice, editorial, and compliance standards.
• Manage communication intake, scope, timelines, and prioritization for assigned initiatives; proactively identify risks, dependencies, and opportunities to improve clarity and impact.
• Support tracking and documentation of communication effectiveness and provide insights and recommendations to improve effectiveness and stakeholder engagement.
• Maintain awareness of emerging communication tools, digital platforms, and AI-assisted content development technologies, applying them appropriately and in accordance with enterprise guidelines.
• Support continuous improvement of DT&I communication processes, templates, and best practices.

What qualifications you will need:

• Bachelor's degree in Communications, Public Relations, or a related field - Required
• 4+ years of relevant experience in communications - Required
• Background in healthcare communications, corporate/internal communications, or experience in a healthcare setting - Preferred

Knowledge, Skills, Abilities, Behaviors:

• Experienced professional with a passion for healthcare communications and an eye for innovation
• Creative and self-motivated with excellent writing, editing, and organizational skills
• Work independently or as part of a team in a fast-paced environment
• Ability to take creative direction and constructive feedback
• Demonstrate strong critical thinking and problem-solving skills
• Demonstrate strong ability to collaborate with various stakeholders, review and create compelling messages, and manage multiple projects
• Experience in change management or leading communications through major organizational change
• Associated Press writing style
• Microsoft Office, Adobe Creative Suite
• Highly adaptability to re-prioritization of projects as needed
• Working knowledge of emerging communication technologies, e.g., ChatGPT, etc
• Manage multiple projects and prioritize tasks
• Utilize excellent writing, editing, and organizational skills
• Demonstrated ability to extract nuanced information from subject matter experts and articulate complex concepts in clear language

Work Location/Schedule:

• Nashville, TN area (near Centennial Park)
• Onsite: M-F, 8am – 5pm

Travel Required:

• Occasional Travel: The job may require travel from time- to-time, but not on a regular basis.

Visa Sponsorship:

• Not offered, now or in the future

At HCA Healthcare, we are committed to fostering a culture of growth that allows you to build the career of a lifetime. We encourage you to apply for our Communications Specialist II today. We review all applications promptly, and qualified candidates will be contacted to continue the process. Join us!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.