Administrative Skills, Adobe Product Family, Americans with Disabilities Act (ADA), Atlassian JIRA, Child Support, Communication Skills, Computer Skills, D Programming Language, Detail Oriented, Identify Issues, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Word, Online Publications, Presentation/Verbal Skills, Problem Solving Skills, Time Management, Video Editing, Web Content Accessibility Guidelines (WCAG), Web Design, Webinar, Work From Home, Writing Skills
Communications Specialist
Indianapolis, IN 46204 REMOTE WORK
Duration 12+ months
Working hours can be between Monday to Friday 6:00 AM to 6:00 PM, with 8 hour days. Do you accept this requirement?
The position is remote, with expectation to be on site an average of 4 days per month. Do you accept this requirement?
Short Description:
The Communications Specialist is responsible for supporting the development and execution of communication and training plans.
Complete Description:
- - Essential Duties/Responsibilities
- Create and edit training guides from content provided by subject matter experts.
- Write, edit, and disseminate communications to end users and stakeholders.
- Assist in developing training and training material for systems of record.
- Facilitate webinars by monitoring chat, sharing document links, and troubleshooting access issues.
- Assist adult learners in physical classroom trainings.
- Assist with equipment set up and testing activities for classroom trainings.
- Assist with administrative tasks associated with training registration.
- Monitor group mailboxes and respond to stakeholder questions.
Work with subject matter experts and engage in independent research to develop subject matter knowledge relevant to assigned projects and curricula
Requirements
- Excellent attention to detail
- Excellent grammar and writing skills, including the ability to convey written, technical information in a clear, concise manner.
- Professional demeanor
- Excellent computer skills, including familiarity with Microsoft365 suite and Jira.
- Ability to manage multiple assignments simultaneously, while maintaining attention to detail.
- Ability to learn new information quickly and independently.
- Ability to meet deadlines, adapt to changing requirements, and work under pressure.
Skills:
| | Skill | Required / Desired | Amount | of Experience | Expertise Rating | Move |
| Working knowledge of Microsoft Office (Outlook 365, SharePoint, PPT, Word, Excel and Teams); | Required | | Years | | |
| Excellent grammar and writing skills, including the ability to convey written, technical information in a clear, concise manner | Required | | | | |
| Experience creating and edit training guides from content provided by subject matter experts | Required | | | | |
| Experience facilitating webinars by monitoring chat, sharing document links, and troubleshooting access issues | Required | | | | |
| Experience of Atlassian Jira, Confluence and Service Management tools | Required | | | | |
| Ability to communicate effectively orally and in writing | Required | | | | |
| Ability to identify and resolve problems using research techniques | Required | | | | |
| Bachelors degree or higher | Required | | | | |
| Teaching or training experience | Desired | | | | |
| Video editing using Adobe products | Desired | | | | |
| WCAG/ADA compliance | Desired | | | | |
| Web design/publishing | Desired | | | | |
| Document/web formatting | Desired | | | | |
| Title IV-D child support program experience | Desired | | | | |
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Syntricate Technologies Inc