Job Description
Amazon is looking for a Communications Specialist to join our Selling Partner Services (SPS) Communications team, focused on trust and reputation management.
This individual must excel in a fast-paced, deadline-oriented environment, have strong judgement and media relations instincts, and hold prior experience managing complex narratives and issues with press and other external audiences.
This position will be responsible for managing reactive media relations across the SPS business, which includes customer partner trust, seller experience, and small business empowerment topics. The candidate will support day-to-day reactive inbound press inquiries and strategically respond to media, while looking around corners to anticipate and prepare for emerging issues or news cycles. This person must be able to dive deeply into complex business topics and communicate clearly with internal and external audiences, including senior executives. They will be responsible for developing statements for press and other external audiences, which requires strong writing skills and the ability to manage feedback from multiple stakeholders quickly and concisely. The right candidate works effectively in a matrixed global organization, quickly builds effective working relationships, and maintains high standards under tight deadlines.
Key job responsibilities
- Monitor, assess, escalate, and resolve a variety of situations occurring simultaneously with excellent judgement
- Dive deeply with internal teams to understand how their businesses work
- Formulate a clear point of view on complicated issues and create concise, well-written statements
- Build and maintain relationships with key media outlets/reporters
- Manage incoming media inquiries, correct inaccuracies, and lay groundwork for future story development
- Pick up the phone to speak with reporters to get more information, educate them on key topics and push back on inaccurate information
- Effectively represent Amazon as a spokesperson
- Help manage external PR firms as necessary
Numbers & Facts
| Location | Seattle, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles