Communications Specialist - Your Texas Benefits

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Communications Specialist - Your Texas Benefits

Job Title: Information Specialist IV

Agency: Health & Human Services Comm

Department: AES SEES Internal Comms

Posting Number: 18042

Closing Date: 09/01/2026

Posting Audience: Internal and External

Occupational Category: Arts, Design, Entertainment, Sports, Media

Salary Range: $4,801.16 - $7,761.50

Pay Frequency: Monthly

Salary Group: TEXAS-B-22

Shift: Day

Additional Shift:

Telework: Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 6101 E OLTORF

Other Locations:

MOS Codes: 4502,4503,4505,4511,4512,4591,8055,165X,35PX,3N0X6,46A,46S,46Z,INF,MC,PA,SEI13

Brief Job Description:

Under the supervision of the Communications Director, the Communications Specialist - Your Texas Benefits performs advanced communications work supporting client-facing communications, digital content management and content strategy for YourTexasBenefits.com, the Your Texas Benefits mobile app and related communication channels. The position serves as a key resource for developing, maintaining and improving content that helps Texans access information about benefits and services.

The Communications Specialist develops and implements content strategies that support division and agency priorities while ensuring content is accurate, accessible, user-focused and aligned with organizational goals. The position collaborates with subject matter experts, program staff, HHS Communications, Information Technology, vendors and project teams to create, edit and maintain content for digital platforms and customer-facing communications products.

The Communications Specialist participates in communications planning efforts and provides consultation on content development, messaging, user experience and digital communications best practices. Responsibilities include researching information, developing content recommendations, evaluating communication effectiveness and supporting continuous improvements to digital communications products and experiences.

The position works closely with team members and stakeholders across the agency to ensure content is clear, consistent and aligned with customer needs. The Communications Specialist contributes to quality assurance efforts by reviewing communications products for accuracy, accessibility and adherence to established communications standards and best practices.

The ideal candidate thrives in an environment that emphasizes innovation, collaboration and continuous improvement. The position requires strong writing and editing skills, strategic thinking and the ability to manage multiple priorities while maintaining a high level of quality and attention to detail. Works under limited supervision, with latitude for the use of initiative and independent judgment.

This position may be eligible for telework. All HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.

Essential Job Functions (EJFs):

• Develops and implements content strategies for YourTexasBenefits.com, the Your Texas Benefits mobile app and related client-facing communications. Collaborates with subject matter experts, program areas, HHS Information Technology, vendors and project teams to create, maintain and improve accurate, accessible and user-focused content.
• Researches, writes, edits and publishes content for digital platforms and communication products. Ensures communications are clear, consistent, accessible and aligned with agency priorities, customer needs and established communications standards. Collaborates with HHS Communications to support required reviews, plain-language improvements, accessibility compliance and translation of client-facing content.
• Participates in communications planning efforts and project workgroups by providing content recommendations, communications expertise and user-focused perspectives. Helps identify communication opportunities and supports the implementation of communications strategies for agency initiatives and system enhancements. Supports governance and portfolio management activities for the communications team.
• Evaluates communication effectiveness by reviewing available metrics, customer feedback and stakeholder input. Identifies opportunities for content improvements and makes recommendations to enhance communication outcomes and user experience.
• Supports quality assurance efforts by reviewing communications products for accuracy, clarity, accessibility and consistency. Contributes to the development and maintenance of communications standards, best practices and continuous improvement efforts.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Communications strategy, digital content management and client-facing communications.
• Website and mobile application content development best practices.
• Professional writing, editing and quality assurance standards.
• Accessibility and plain language communication principles.

Skill in:

• Developing and implementing digital content and communications plans.
• Writing, editing and proofreading content for diverse audiences and platforms.
• Managing multiple projects, priorities and deadlines.
• Building collaborative relationships with stakeholders, project teams and subject matter experts.

Ability to:

• Develop clear, accurate and user-focused communications products.
• Communicate complex information effectively to diverse audiences.
• Analyze information and recommend content improvements based on feedback and performance measures.
• Exercise independent judgment and think strategically when developing communications solutions.
• Contribute to communication standards, best practices and continuous improvement efforts.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Graduation from an accredited four-year college or university with major course work in journalism, communications, marketing, public relations, English or a related field.
• At minimum, three years of progressively responsible experience in communications, digital content management, website content development, organizational communications or related work.
• Experience developing, writing, editing and maintaining content for websites, mobile applications, intranets or other digital communication platforms.
• Experience collaborating with subject matter experts, project teams and stakeholders to develop accurate, understandable and user-focused communications products.
• Experience participating in the planning, development and execution of communication strategies, campaigns or initiatives.

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.