Communications Supervisor (COMSUP-01)

Join New Freedom – Where Second Chances Become Bright Futures

About Us

At New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved individuals to successfully rebuild their lives.

We move with purpose, operate with high standards, and expect our leaders to show up, take ownership, and lead with intention. If you’re driven, people-focused, and ready to make a meaningful impact—this is where you belong.

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About the Role

The Communications Supervisor is a hands-on leader responsible for overseeing the Communications/Mentorship team and ensuring the consistent, effective delivery of mentorship and communication services within correctional environments.

This role blends leadership, coordination, and relationship management, ensuring that mentees, mentors, and institutional partners are aligned, informed, and supported throughout the reentry process.

You will play a critical role in driving programconsistency, team performance, and communication accuracy, while reinforcing New Freedom’s mission and values in every interaction.

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What You’ll Be Responsible For

• Leading and supporting a team of Communications Specialists to ensure performance, accountability, and caseload management
• Overseeing mentorship coordination and stakeholder relationships, including collaboration with correctional staff and institutional partners
• Ensuring clear, timely, and accurate communication across teams, mentors, and program participants
• Driving program consistency and operational execution, including coordination of release planning and mentorship activities
• Maintaining compliance, documentation accuracy, and data integrity across all required systems and processes
• Identifying challenges, addressing performance concerns, and partnering with leadership and HR to implement solutions

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What Success Looks Like

• A team that is engaged, accountable, and consistently meeting expectations
• Strong, professional relationships with mentors, mentees, and institutional partners
• Accurate, timely communication that builds trust and reduces risk
• Programs that run efficiently, consistently, and in alignment with organizational standards
• A leader who is present, proactive, and solution-oriented

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What We’re Looking For

• Experience working with justice-involved populations, reentry programs, or similar environments
• Prior experience leading or supporting team performance and development
• Strong communication, organization, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced, high-accountability environment
• A collaborative, proactive leadership style with a high level of ownership
• Commitment to professionalism, confidentiality, and ethical decision-making

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Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay and strong benefits package
• $0 medical plan option + employer-supported coverage
• 401(k) with match
• Generous paid time off
• Free meals, snacks, drinks, and gym access
• A mission-driven culture where your work truly matters

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Our Standard

We are building something meaningful—and that requires leaders who are accountable, engaged, and committed to excellence.

If you’re someone who takes initiative, leads with purpose, and is ready to drive impact through people, process, and relationships—we want to hear from you.

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Culture Fit

Think you might be a fit? Take our Culture Survey: https://go.cultureindex.com/s/bQwMHI71Ue

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Equal Opportunity

New Freedom Ops LLC is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.

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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission: to turn second chances into powerful comebacks."