Community Access Manager

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Description

• Posted with updated qualifications.*

Consider a career that allows you to make a positive impact on others' lives while enhancing your own. The Greater Cleveland Food Bank, the largest hunger relief organization in Northeast Ohio, provided over 50 million meals in 2024 to those in need across Cuyahoga, Ashtabula, Geauga, Lake, Ashland, and Richland counties.

Greater Cleveland Food Bank Mission Statement: "Together with our community, we provide nutritious food and essential resources so our neighbors facing hunger can thrive."

Join the Greater Cleveland Food Bank team and experience a supportive culture of continuous learning and development. We offer competitive pay and excellent benefits, including:

• Paid Time Off and Holiday Pay beginning day one
• Low-cost medical, dental, and vision insurance
• Generous retirement plan
• Wellness programs
• Childcare assistance
• Tuition and Student Loan assistance
• Short-term and long-term disability coverage
• Life insurance

Apply today and become part of a mission-driven organization dedicated to making a difference in the community.

SUMMARY

The Community Access Manager supports and provides strategic and operational leadership for Community Resource Center (CRC) service access and navigation, ensuring neighbors receive exceptional customer service and seamless connections to food, benefits, and essential wraparound services. The position oversees the Community Access Team, onsite partner coordination, volunteer engagement, and key relationships-including JFS-to prioritize efficient access to SNAP and other public benefits. Working closely with CRC leadership, partners, IT, Communications, and Data & Outcomes teams, the role strengthens programming, technology, and data-driven decision-making to enhance the neighbor experience and measure impact. The position also leads SNAP outreach and benefits access efforts at the CRC, using neighbor experience and stories to inform decision makers and highlight challenges and opportunities. This position oversees a team of 5 and reports to the Director of the Community Resource Center @ S. Waterloo.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is not all-inclusive, and other duties may be assigned.

Community Resource Center Service Access and Navigation (65%)

• Oversees the Community Access Team including access desk protocols and procedures, ensuring that neighbors receive exceptional customer service and helpful service coordination.
• Leads efforts to educate and connect neighbors to resources available to them at the CRC.
• Oversees JFS onsite relationship at CRC to streamline procedures and increase efficiency. Ensure that access to SNAP and other benefits are a priority service to neighbors.
• Works closely with Volunteer Experience to ensure that volunteer lobby hosts are engaging with neighbors and providing excellent service and helpful navigation.
• Manages efforts to develop strategic CRC visiting partnerships to connect neighbors with other community organizations who can help our neighbors with a focus on health care, housing and employment. Responsible for managing partner MOUs.
• Supports strong communication between the GCFB and CRC partner organizations; participates and helps to coordinate monthly partner meetings
• Works with the Director of the CRC to evaluate and coordinate meaningful programming that best services the needs of our neighbors.
• Work with IT Department to implement ongoing technology upgrades to enhance neighbor experience, data collection and efficiency.
• Collaborates with access team members and the communications team to create monthly resource calendar as well as market and partner materials. Ensures that information about the CRC is accessible to the organization and to neighbors regularly through multiple and diverse channels.
• Works closely with the Root Cause Coordinator for Workforce to closely track the impact of employment related services provided by CRC partners
• Works closely with the Data and Outcomes team to track neighbor engagement with onsite and visiting partner services to make data driven decisions and to evaluate the impact of the CRC model.

Community and SNAP Outreach Efforts (25%)

• Engages and trains a network of external community assisters to increase benefit access to underserved communities.
• Supports Strategic Planning efforts and goal execution as it relates SNAP and CRC access for eligible neighbors
• Provides ongoing education for GCFB staff focused on neighbor service on current SNAP and public benefit policy guidelines and ODJFS processes.
• In partnership with the Advocacy department, provides recommendations for the development and curriculum for GCFB's Neighbor Advocacy Committee;
• Coordinates and participates in external trainings on SNAP and other public benefits, including supporting benefits outreach to returning citizens.
• Works with the Ohio Association of Food Banks and statewide community advocates to identify local SNAP access issues in our state; elevate neighbor stories and challenges
• Works with all local JFS offices to understand local processes and elevate access issues for community members, including challenges with technology
• Works with the Communications and Advocacy teams to provide recommendations for educational materials related to SNAP access.

Other Responsibilities (10%)

• Maintains required job knowledge and skills and core professional competencies. Attends and participates in required educational programs and staff meetings.
• Support organizational and external events at the Community Resource Center.
• Actively support and champion initiatives aimed at driving continuous improvement throughout the organization. May participate in one of the following: LEAN council, a kaizen, 5S campaign or other process improvement efforts to support continuous improvement and improved processes within the food bank.
• Performs other duties as assigned.

Qualifications

Bachelor's degree from an accredited college or university and three years of experience in the field of public benefits access. In lieu of degree, at least five years of relevant work experience is required. Previous non-profit experience preferred. Experience in community advocacy and assessment, and program design is required. Ability to responsibly manage program resources, track and report outcomes and manage multiple initiatives is required. Previous experience effectively managing teams is required. Willingness to work beyond normal working hours, when necessary. Strong diplomacy, writing, interpersonal communication, organizational and computer skills required. This position requires strong attention to detail, ability to work in a team atmosphere, motivate volunteers and manage a flexible schedule. Some early morning and late evening meetings as well as occasional travel will be required. Required commitment to making interactions across different cultures and backgrounds a strength of our organization as demonstrated through work, life or community experience.

Physical Requirements and Environment

The physical requirements for this position include: Ability to frequently remain in a stationary position. Ability to move about inside the office to access file cabinets, office machinery, etc. on seldom occasions. Ability to operate a computer or other office productivity machinery frequently. Ability to ascend/descend stairs to access workspaces on seldom occasions. Ability to position or move body to access filing cabinets or other work equipment on seldom occasions. Ability to constantly exchange accurate information and communicate in person or via telephone with neighbors, partners, donors, coworkers and other members of the community. Must be able to frequently view a computer screen. Travel is seldom required for this position. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

Salary Range: $65,000 - $72,000 per year, commensurate with experience

Proud to be a North Coast 99 Employer for 2017-2025

Please note that the Food Bank does not sponsor work visas for our positions. Candidates must have the legal right to work in the United States without the need for visa sponsorship. Offer of employment is contingent upon successful completion of an initial background check, drug screening, physical examination, and employment verification, and will be completed during the onboarding process.