Community Access Team Technician Lead

Who We Are:

Since 1985, BHCHP's mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community's most vulnerable-and most resilient-citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:

Hours: Full-time; 40 hours per week, 7:00pm-7:30am, 3:00pm-11:30pm

Union: Yes

Union Name: 1199SEIU

Patient Facing: Yes

The Community Access Team Technician Lead provides both clinical support and operational leadership for the community access technician team serving individuals in emergency shelter settings. This role combines direct service with administrative and supervisory responsibilities to ensure consistent, high-quality, trauma-informed care.

The Team Lead works closely with program leadership to oversee staffing, support team development, and maintain continuity of services across clinic sites. This role is essential in ensuring smooth daily operations, strong staff performance, and reliable care delivery for a vulnerable population.

Responsibilities:

Leadership & Supervision

• Provide direct supervision and support to Community Access Team Technicians
• Lead onboarding and training for new staff, including clinical workflows, safety protocols, and trauma-informed care practices
• Support ongoing staff development, coaching, and performance feedback
• Conduct regular check-ins and debriefs with staff, particularly following challenging or high-acuity situations
• Foster a supportive, team-oriented work environment

Staffing & Scheduling

• Create and manage staff schedules to ensure adequate site coverage
• Respond to call-outs and coordinate coverage in real time
• Fill in at clinic sites as needed to maintain continuity of care
• Work collaboratively with the Program Director on hiring, staffing needs, and workforce planning

Operations & Administration

• Collect, track, and submit required monthly program data to the city
• Order and maintain clinical and operational supplies across all sites
• Conduct routine checks to ensure sites are properly stocked and prepared
• Support program compliance with documentation and reporting requirements

Clinical Support

• Provide direct support as a Community Access Team Technicians when needed, including:

• Take vital signs

• Assist with triage and patient flow

• Respond to emergencies

• Support sedation monitoring

• Ensure staff are delivering trauma-informed, patient-centered care

Schedule & Workflow Structure:

Administrative & Leadership Focus:

• Attend program and leadership meetings
• Collaborate with leadership and interdisciplinary teams
• Complete administrative tasks (scheduling, supply ordering, reporting, onboarding coordination)
• Conduct site planning and operational oversight

Field & Staff Support:

• Provide on-site support to Outpatient Technicians
• Conduct site visits and check-ins
• Respond to call-outs and ensure coverage
• Step in to provide direct care when needed
• Lead real-time problem-solving and staff support
• Facilitate debriefs and on-the-job training
• Rotate on-call shifts and share with Director and other members of the leadership team
• Work entirety of the night shift on occasion.
• Other duties as assigned

Qualifications:

• Minimum of 1-2 years emergency response or Emergency Medical Services required.
• Current Emergency Medical Responder certification. (Higher level certification/licensure is acceptable as a condition of hire).
• Minimum of 1 year of management or supervisory experience
• Minimum of 1 year experience working on an ambulance
• Basic Life Support (BLS) certification
• Strong leadership, communication, and organizational skills
• Ability to manage multiple sites and respond to dynamic situations

Preferred Qualifications

• Experience working with unhoused or underserved populations
• Training in crisis intervention and de-escalation
• Knowledge of trauma-informed care principles
• Experience with data tracking, reporting, or program coordination
• Bilingual proficiency in Spanish/English and/or Haitian Creole/ English
• Psych experience
• Leadership and team development
• Trauma-informed care and cultural humility
• Crisis management and de-escalation
• Operational planning and problem-solving
• Flexibility and strong decision-making under pressure

Physical and Mental Requirements

• All work hours must be completed on site
• Combination of office/administrative work and on-site clinical support
• Frequent travel between clinic/shelter sites
• Fast-paced environment with exposure to medical and behavioral emergencies

Compensation and Benefits:

• The compensation is $31.11 per hour.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks' vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then wed love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.