City Property Management (www.cityproperty.com) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full-time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.
Mission
To provide the best experience in community management.
Our Core Values
Professionalism
Engagement
Knowledge
Humility
Client Centric
Trust
Flexibility
Teamwork
Diligence
Fun, Fair & Respectful
Position Overview
We are seeking a collaborative and detail-oriented Community Assistant to join our team. This role provides strong administrative support to our management team while handling homeowner inquiries primarily through phone and email communication. The position thrives in a fast-paced, highly collaborative environment where attention to detail and efficient communication are essential.
Work Schedule
Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM
Key Responsibilities
Customer Service & Communication
Provide excellent customer service to clients and visitors
Manage phone and email communications within established timeframes
Assist homeowners with portal access, maintenance requests, and general inquiries
Handle customer care phone coverage
Administrative Management
Process and track work orders, maintenance requests, and purchase orders
Coordinate meetings, maintain documentation, and manage records
Handle community amenity reservations and facility access
Maintain accurate resident and board member records
Portal & Communications Management
Assist with community communications and e-blast submissions
Maintain portal content and monitor survey responses