Aftercare, Best Practices, Brochures, Calendar Management, Case Management, Community Health, Community Support, Community and Social Services, Crisis Intervention, Customer Satisfaction, Customer Support/Service, Data Collection, Data Quality, Discharge Plans, Diversity, Documentation, Documentation Review, Driver's License, Email Campaign, English Language, Flyers, Follow Through, Funding, Grant Writing, Graphics, Hubs, Marketing, Metrics, Newsletter, Organizational Skills, Psychiatry and Mental Health, Psychology, Record Keeping, Reporting Skills, Set Goals, Social Media, Social Work, Software Administration, Spanish Language, Substance Abuse, Time Management, Website Management
The Community Connector & Care Coordinator (CCCC) reports to the Executive Director and works with other Care Coordinators. The CCCC provides comprehensive care coordination, individual and family support services, and connections to community and social supports through participant-centered care planning. The CCCC provides services consistent with the policies and procedures of the organization. This individual is sensitive to the fundamental components of recovery, in a person- and family-centered approach that incorporates cultural appropriateness. This individual ensures that the organizations mission, goals, and objectives are accomplished by fulfilling job and team responsibilities, as assigned. Engage participants and their support systems/providers through intake, ongoing relationship-building, goal setting, progress tracking, and follow-up in a confidential and compassionate manner. Maintain knowledge of treatment options, referral sources, discharge planning, and after-care services to support participant needs effectively. Enter and maintain accurate participant information, IntakeQ notes, metrics, reports, and case review documentation. Collaborate with the care coordination team to build and maintain a comprehensive community resource network and strong provider relationships, including site visits as needed. Ensure timely follow-through and continuity of care for all open participant cases until services are appropriately concluded. Complete internal and external funding requests and assist with grant-related documentation and reporting as needed. Collect data, maintain records, prepare reports, and provide metrics to support grant applications, newsletters, marketing, and organizational initiatives. Provide consultation, collaboration, and direct support to fellow care coordinators, particularly in complex or urgent cases. Support individuals and families during crises by coordinating communication, collaborating with relevant agencies, and helping develop personalized plans of care while maintaining privacy and confidentiality. Communicate regularly with the Executive Director regarding active cases, crises, and challenging community situations. Participate in case conferences, trainings, workshops, seminars, county meetings, and team collaboration sessions. Build and engage with community coalitions aligned with the Hubs mission. Operate the You Matter Line, providing weekly check-in calls, emotional support, resources, and guidance to residents as part of an ongoing mental health support program (non-crisis line). Initiate, execute, and sustain programs, activities, and events for participants and community members, including facilitating groups and developing ideas for new or improved services and programming. Contribute recommendations regarding best practices, participant satisfaction, and client outcomes. Create marketing and outreach materials, including brochures, flyers, graphics, newsletters, social media content, email campaigns, and monthly event calendars. Maintain and update the organizations website and social media platforms while distributing promotional materials to community organizations and institutions. Research and generate materials relevant to participant care and organizational programming to support grant proposals and grant-writing efforts. Required: Bachelors degree in social work, psychology, or a related field; 2 years of relevant experience, including community mental health, addictions/substance abuse, case management, or crisis intervention. Familiarity and comfort working with individuals from diverse cultural and socioeconomic backgrounds. Understanding of and sensitivity to the core components of recovery within a person and family centered approach that incorporates cultural responsiveness. Valid drivers license and reliable access to a vehicle required. Ability to work some evening/weekend hours. English/Spanish speaking preferred.