Community Crisis Responder II, Day Shift

Community Crisis Responder II, Day Shift

Salary

$54,190.94 - $90,788.72 Annually

Location

7464 Tidewater Drive, VA

Job Type

Special Project w/Retirement

Job Number

14077

Department

Community Services Board

Division

Crisis & Recovery Services

Opening Date

06/17/2026

Closing Date

6/27/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

Norfolk, Virginia is Americas most authentic and urban waterfront city. Home to the worlds largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Community Crisis Responder II that provide crisis and/or community stabilization related activities and services. Respond in person and/or by phone to requests for assistance with individuals experiencing behavioral health (mental health and/or addiction) crisis concerns; including persons with co-occurring health, developmental, and/or social vulnerabilities or crisis states. Serves both adults and children. Works with persons in pre-crisis, crisis, post-crisis, and stabilization points in their behavioral health condition. Works in a team environment. May provide training of others. Services are provided in the community and in CSB facilities. Coordinates services with licensed approving staff as needed. CCR II positions are able to provide most services independently, serve fully as the lead or 2nd person on a response team, and can perform services typical of community behavioral health support services.

Department Hiring Salary Range: $54,190-$62,185

Essential Functions

• Works collaboratively with others while displaying good judgement and problem-solving skills. Cultivates, fosters, and maintains positive working relationships among crew members and with those contacted in the performance of duties, including co-workers, supervisory staff, community partners, and emergency public services personnel.
• May include driving a city vehicle to respond in the community. Maintains awareness of Norfolk geography. Utilizes maps and traffic navigation platforms to report to call locations in a timely manner.
• Operates radio and other communication equipment and electronic mobile devices.
• Interact with individuals in a respectful and dignified manner using a culturally competent and trauma-informed approach. Establish trust and seek answers to questions to better understand the situation.
• Evaluates crisis telephone calls and determines the type of response needed, including crisis intervention, phone counseling, information, follow-up, pre-admission screening, and/or referrals.
• Provides phone counseling in the office and face-to-face crisis counseling in the office and in the community (e.g. hospital, emergency rooms, agency offices, residences).
• Documents all observations and actions using program-specific forms and standards complete reports and records; performs data entry as needed; maintains confidentiality of information.
• Completes pre-admission screening evaluations and facilitates obtaining Temporary Detention Orders (TDOs) in accordance with mental health service policies.
• Prepares clear and concise written reports. Maintains client records and statistical data
• Provides expert testimony to the Norfolk Courts for assigned commitment cases regarding the clients history, behavior and least restrictive treatment alternative.
• Initiates, completes, and maintains program records and documentation in accordance with policies and procedures.
• Provides consultation and clinical supervision to clinical staff as assigned both informally through role modeling and formally through structured supervision.
• Prepares and maintains documentation in compliance with agency, state, and federal guidelines and regulations; complies with privacy and reporting requirements.
• Complies with applicable local, state, and federal regulations for provision of information and reporting abuse and policy violations.
• Identifies staff training needs and recommends strategies to meet those needs.
• Performs as shift lead, reviews and supervises preadmission screening assessments: audits records and provides evaluation of prescreening assessments.
• Supports Crisis Services by handling calls, updating records, faxing documentation, and liaising with external agencies such as hospitals and magistrates.
• Performs related work assigned.

Education/Experience

Bachelor's degree or Master's degree in a qualified human services field

Considerable experience (3 or more years) in the behavioral health field working with individuals with childhood or adult behavioral conditions, mental illness and/or addictions. Strongly preferred QMHP-A; QMHP-C; and/or CSAC. Clinical licensed or license eligible staff also eligible.

Additional Information & Requirements

• Valid driver's license.
• Certification or certifiable in basic first aid and CPR, depending on area of assignment.
• Strongly preferred QMHP-A; QMHP-C; and/or CSAC. Clinical licensed or license eligible staff also eligible.

Work Hours: Friday - Tuesday 8:00 AM - 4:30 PM

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

04

Please select the highest level of education you have completed.

• High School Diploma/GED
• Associates Degree
• Bachelors Degree
• Masters Degree or higher

05

Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)

• Yes
• No

06

Do you currently possess a QMHP or CSAC credential through the Virginia Department of Health Professions?

• Yes
• No

07

Do you have a valid drivers license?

• Yes
• No

08

Please provide the name, email address, and phone number of your current or most recent supervisor

09

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

10

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question

Employer City of Norfolk