Community Development Officer

• Develop and execute an annual business development plan for the assigned branch and market, with clear goals for customer outreach, relationship growth, and referrals.
• Identify and pursue new consumer and business relationships through prospecting, appointments, referrals, community involvement, and market calling activities.
• Maintain an accurate record of prospects, customer opportunities, referrals, follow-up activities, and results using Bank-approved systems.
• Review existing customer relationships to understand financial needs, strengthen retention, and recommend appropriate products and services.
• Build relationships with businesses, professionals, municipalities, schools, nonprofit organizations, community leaders, and centers of influence.
• Identify opportunities for deposits, business accounts, treasury management, merchant services, consumer loans, mortgages, commercial loans, and other banking services.
• Collaborate with Bank specialists to coordinate customer solutions and ensure timely follow-up.
• Represent FCN Bank at civic, charitable, community, and business events, including occasional activities outside normal business hours.
• Review progress toward established goals with the Retail Branch Director and adjust activities as needed.

• Originate and process consumer installment and home equity loans within assigned authority and Bank procedures.
• Identify small business lending opportunities and originate or refer them according to assigned authority, working with Commercial Lending Officers as appropriate.
• Work with underwriting and credit personnel to obtain complete and accurate information and documentation.
• Follow Bank lending policies and applicable lending requirements.
• Help resolve customer concerns promptly and professionally, involving appropriate Bank personnel when needed.

• Establish clear expectations for customer service, relationship growth, operational performance, compliance, teamwork, and accountability.
• Coach employees to identify customer needs, conduct effective relationship conversations, and make qualified referrals.
• Provide regular feedback, recognition, training, and development opportunities.
• Complete timely performance evaluations and address performance concerns in coordination with Human Resources and retail leadership.
• Participate in recruiting, hiring, onboarding, scheduling, and cross-training assigned employees.
• Maintain appropriate staffing and management coverage during business development activities outside the branch.
• Promote a respectful workplace that reflects FCN Bank's core values of Family, Community Minded, Ownership, and Excellence.

• Oversee daily branch operations, work assignments, opening and closing procedures, and required internal controls.
• Perform or oversee assigned cash counts, branch audits, and controls involving teller drawers, the ATM, vault, and other branch assets.
• Monitor employee adherence to security, safety, fraud prevention, information security, and privacy procedures.
• Ensure employees follow applicable Bank policies and banking requirements, including customer identification and Bank Secrecy Act/Anti-Money Laundering procedures.
• Maintain branch readiness for audits, compliance reviews, security inspections, and examinations; follow through on corrective actions within assigned responsibility.
• Escalate suspected fraud, suspicious activity, customer complaints, security incidents, privacy concerns, and other significant risks through appropriate Bank channels.
• Coordinate facility and equipment concerns with the appropriate departments to maintain a safe, professional, and functional branch.

• Complete required training and maintain knowledge of Bank products, services, systems, and procedures.
• Perform additional duties related to the position as assigned.

• Bachelor's degree in business, finance, management, marketing, or a related field preferred; an equivalent combination of education and relevant experience may be considered.
• Five or more years of progressively responsible banking, financial services, business development, relationship management, retail management, or related experience preferred.
• Prior supervisory or leadership experience preferred.
• Demonstrated experience developing customer relationships, prospecting for new business, generating referrals, and achieving measurable growth objectives preferred.
• Experience with branch operations, deposit products, consumer lending, business banking, treasury management, mortgage lending, or commercial banking preferred.
• Proficiency with Microsoft Office and the ability to learn applicable banking, customer relationship, and business development systems.

• Ability to lead, coach, develop, and hold employees accountable.
• Strong relationship-building, prospecting, networking, and consultative service skills.
• Ability to organize a prospect pipeline, follow through on referrals, and measure results.
• Knowledge of branch operations, deposit products, lending processes, internal controls, and banking procedures.
• Sound judgment, problem-solving skills, and the ability to resolve concerns professionally.
• Effective written, verbal, presentation, and interpersonal communication skills.
• Ability to understand customer and business needs and coordinate appropriate financial solutions.
• Strong planning and time management skills, including the ability to balance external outreach with branch responsibilities.
• Accuracy, adaptability, integrity, and discretion when handling confidential information.
• Proficiency in Microsoft Office and the ability to learn Bank systems used for customer relationships, lending, and business development.

• Bachelor's degree in business, finance, management, marketing, or a related field preferred; an equivalent combination of education and relevant experience may be considered.
• Five or more years of progressively responsible experience in banking, financial services, business development, relationship management, retail management, or a related field preferred.
• Prior supervisory or leadership experience preferred.
• Demonstrated success developing customer relationships, generating referrals, prospecting, and achieving growth objectives preferred.
• Experience with branch operations, consumer lending, business banking, or related financial services preferred.

Compensation details: 55000-75000 Yearly Salary

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