Community Health Worker (Case Management)

Shift Available: Monday - Friday - 8:30am - 5pm.

Bilingual Required*

Are you ready to take your career to the next level and drive heath equality? Have you ever been told you're a good listener, a problem solver, and are resourceful? At NBCH we provide high quality care to meet the needs of our diverse patients. We offer a variety of services to the community, including primary & urgent care, women's health, pediatrics, adult medicine, behavioral health and dental care.

The Community Health Worker (CHW) is a position within our Adult Medicine Department. The Community Health Work works with community agencies and health center staff to connect patients with services beyond medical care. The CHW assists our clinical team and helps patients navigate through the care management process. The CHW helps patients access transportation services, complete documentation required by other agencies, and navigate other services the patient may need. The CHW will also serve as an interpreter for the patients and participate in community outreach events when needed.

Who We're Looking For:

• An Empathetic Listener who gains ideas and feelings that identify needs.
• A Comprehensive/Critical Listener who observes covert signs to recognize social and psychosocial needs.
• Someone good under pressure who responds appropriately in emergencies and or intense situations.
• Someone resourceful who assists in initiating referrals and utilizing available resources within and outside the facility.
• Communicates Effectively in a culturally competent manner
• Aware and sensitive to unique needs of patients with variety of related health conditions.
• A patient champion who defends and preserves the rights of patients.
• Someone organized and has time management skills
• Someone tech savvy who will document in the electronic health record.

What You'll Need:

• High School Graduate or GED
• Experience Must possess a minimum of 2 years' customer service experience. Prior CHW experience is preferred.
• CPR Required.
• Fluency in Speaking/Translating Spanish or Portuguese.
• Either hold a current CHW Certification or be willing to begin process of obtaining within 1st year of employment.

We offer a work/life balance that other organizations may not be able to provide:

• No Nights and every Sunday off.
• Closed when traveling conductions are deemed too dangerous for staff & patients means less child care hassles when school is cancelled
• Affordable, low deductible Medical Insurance that starts on day 1
• 18 personal days off a year.
• An additional 12 paid holidays.
• Tuition reimbursement
• No cost Short Term Disability Insurance
• No cost Life insurance
• Opportunities in urgent care, women's health, pediatrics, adult medicine, infectious disease and possible growth to other postions.
• Certification differential up to $160.
• $2 per hour preceptor differential

New Bedford Community Health values a diverse workplace and strongly encourages women, people of color, LGBTQIA+ individuals, and people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. New Bedford Community Health is an equal opportunity employer and does not discriminate against any person based on race, color, sex, national origin, religion, age, genetic information, disability, veteran status, or any other lawfully protected status. EOE/AA/M/F/D/V