Community Health Worker II

POSITION SUMMARY:

Community Health Worker II (CHW) works closely with medical providers, primary care teams, and other businesses or organizations to improve patient care and outcomes. Community Health Worker II primary duties include but are not limited to conducting home visits to assess participant's health needs and living conditions, connecting participants to health and social services as needed, and documenting participant's progress and interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Listed below you will find essential duties and responsibilities to successfully perform this job. Reasonable accommodation will be granted, as necessary to perform the essential duties and function of this position.

• Conduct home visits to participants of the program to assess participant's health needs, living conditions, and risk factors
• Educate participants and families on health topics such as disease prevention, nutrition, hygiene, and medical adherence
• Provide guidance on lifestyle changes to improve overall well-being
• Assist in addressing barriers to healthcare access, such as transportation, insurance, or language barriers.
• Monitor vital signs, if trained (e.g., blood pressure, blood sugar levels)
• Conduct regular follow-up visits to ensure patients comply with treatments and care plans
• Track patient progress and report findings to healthcare professionals
• Assist patients with managing conditions such as diabetes, hypertension, or asthma by reinforcing medical guidance
• Educate and support pregnant women, new mothers, and families regarding prenatal and postnatal care.
• Educate and support child immunization and growth monitoring efforts
• Participate in public health surveys and outreach programs as directed by management
• Identify and respond to emergency health situations as appropriate
• Provide immediate support and connect participants to emergency services when needed
• Develop relationships with community member to foster trust and encourage participation in health programs
• Respect cultural beliefs and practices while delivering health education and services.
• Document interactions with participants, health assessments, and services provided during home visits
• Prepare and submit reports on participant progress, referrals and follow-up to healthcare teams
• Ensure all documentation follows HIPAA and other relevant privacy laws and regulations
• Obtain signed consent forms and documentation for participants
• Adhere to the health center and program policies and procedures
• Attend and complete all required trainings as directed by management
• Travel to and from clinics and participant's home as necessary
• Identify and reach out individuals in underserved communities who may benefit from the program services
• Make outreach calls and home visit to educate individuals about program services and encourage participation
• Assist individuals in enrolling into the program services
• Evaluate individuals for qualifications and eligibility into the program
• Verify participants' insurances and eligibility
• Provide language support to participants as needed
• Advocate for participants health needs and helping participants navigate healthcare and social services.
• Help participants enroll in health insurance programs, food assistance, and other support systems as needed or directed
• Refer participants to healthcare providers, social services, and community resources
• Educate and support participants in navigating healthcare systems
• Perform other duties as required by management

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

• EDUCATION, EXPERIENCE & CERTIFICATIONS

• High School Diploma OR equivalent

• Associate degree or higher in social work or related preferred

• 2 to 3 years of experiences in social services, community health, or working with underrepresented populations

• Valid Driver's License with clean/good driving record

• SKILLS & KNOWLEDGE

• Knowledge of health and social program and services

• Knowledge of social, economic and cultural barriers to healthcare services

• Ability to conduct oneself in a professional manner

• Ability to cooperate and collaborate with a team of healthcare professional to provide non-discriminatory care to underserved patient populations

• Ability to use Word, Excel, Power point, and Outlook

• Ability to learn and use Electronic Health Record Systems (e.g., IMS, EPIC and Dentrix)

• Ability to manage multiple tasks in a high volume environment.

• Ability to prioritize and perform a variety of tasks in a fast paced environment.

• Ability to take initiative and function with a high level of independence and problem solve.

• Ability to provide good customer/patient services

• Ability to communicate effectively in English (oral and written)

• ability to be punctual and maintain good attendance standing

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The work environment is characteristic of a clinical environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, use hands to handle or feel. The employee is also required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually noisy.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.