*This is a Hybrid position (3 days on-site and 2 days remote). This role may require occasional adjustments to on-site requirements based on operational needs.*
About Eisner Health:
Eisner Health is a Federally Qualified Health Center (FQHC) providing culturally competent, full life-cycle medical care, prenatal care, women’s health services, dental care, behavioral health care, optometry, dermatology, case management/care coordination, supplemental services (patient benefits and enrollment, outreach), and an on-site pharmacy and lab. We are the provider of choice for more than 40,000 children, adults, and older adults in Los Angeles County each year.
Position Summary:
The Community Health Worker (CHW) supports the Quality Improvement department by engaging patients, coordinating outreach activities, and assisting with closure of clinical quality gaps. The CHW builds trusting relationships with patients and connects them to care, education, and resources that support improved health outcomes. This position functions exclusively within the Quality Improvement department and collaborates closely with clinical leadership, informatics, and operations to support quality initiatives, data integrity, population health priorities, and equitable care delivery.
Essential Duties:
Patient Education & Engagement
- Provide patient-centered health education and coaching to support chronic disease management, medication adherence, mental health awareness, self-care practices, and preventive care.
- Build rapport and maintain trusting relationships with patients to encourage engagement and positive health behavior change.
- Use effective communication, observation, and motivational interviewing techniques during in-person and telephone encounters to identify barriers to care and support care plan goals.
- Assist with outreach campaigns, patient notifications, screening initiatives, mailings, and special projects as assigned.
Care Coordination & Resource Navigation
- Assist patients with appointment scheduling, reminders, and linkage to internal clinical services and external community resources.
- Support referral processes and care coordination by maintaining working relationships with community-based organizations, social service agencies, and healthcare partners.
- Participate in outreach activities to identify individuals who may benefit from education, care coordination, and support services.
QI & Population Health Support
- Conduct outreach and follow-up activities aligned with QI initiatives, population health priorities, and preventive care goals.
- Track outreach activities, gap closure outcomes, referrals, and follow-up actions at the individual and population level.
- Escalate clinical concerns, safety issues, or care barriers to appropriate QI or clinical leads following established workflows.
- Participate in QI meetings, outreach pilots, PDSA cycles, workflow evaluations, and performance improvement activities.
Documentation, Reporting & Compliance
- Document all outreach interactions, education provided, attempts, and outcomes in the EHR in accordance with approved QI documentation standards.
- Submit required reports and tracking tools in alignment with QI project protocols and timelines.
- Maintain accuracy, confidentiality, and compliance with privacy and security requirements at all times.
Training & Professional Participation
- Attend required trainings, meetings, huddles, and competency-based learning activities.
Requirements and Qualifications:
- High school diploma or equivalent required.
- Bilingual in English and Spanish
- One year of experience in a community health worker, patient navigation, outreach, care coordination, or similar patient-facing role in a healthcare, community-based, or social services setting, or an equivalent combination of education and experience.
- Strong interpersonal and communication skills with the ability to build rapport and engage diverse patient populations.
- Experience supporting appointment coordination, referrals, follow-up, and connection to community resources.
- Basic computer skills and ability to document accurately in the center’s health information systems.
- Ability to maintain confidentiality and comply with HIPAA and organizational privacy requirements.
- Ability to work independently while collaborating effectively with multidisciplinary healthcare teams.
Benefits:
- PTO accrual rate of 7.08 hours per pay period (26 pay periods per year).
- 9 Paid Holidays.
- 40 hours of paid Jury Duty time per year.
- Medical, Dental, & Vision insurance (HSA eligible PPO option available).
- Flexible Spending Accounts (Healthcare, Dependent Care, & Transportation).
- Employer-sponsored life insurance & long-term disability.
- 30 free visits per year for Chiropractic or Acupuncture.
- 401k plan with a 3% employer contribution
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