Community Health Worker- Warren

Community Health Worker

• -----------------------------------------------------------------------------------------------------------------------------------

Department: Administration Job Status: Full Time

FLSA Status: Non-Exempt Reports To: Director of Care Management

Grade/Level: High School diploma or equivalent Amount of Travel Required: Up to 80% Positions Supervised: None

Work Schedule:

8 a.m. to 5:30 pm Monday- Thursday. 8 a.m. to 12:00 pm on Friday.

However, adjustments in schedule or additional hours may be required to complete duties.

POSITION DESCRIPTION:

The Community Health Worker is part of the care team charged with creating and integrating patients into health programs to assist with targeted health outcomes. The Community Health Worker will develop, utilize, and integrate community program and resources as part of the development of an effective program. The Community Health Worker directs and is involved in continuous Quality Improvement practices and measures as set by Mainline Health Systems, Inc. and in which the practice focus is based on a Patient Centered Medical Home model of care.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Promote customer-driven excellence as a driver of organizational services and goals.
• Meet with patients, individuals, and/or community organizations as needed to support the patient and program development.
• Ensure efficient tracking and documentation of all activities and interaction with each patient
• Participate in community events and outreach efforts to raise awareness and develop relationships
• Assist with coordination of care with the clinical team, other Community Health Workers, and/or community groups based on the needs of the patient.
• Participate in home visits to monitor their progress and assess any needs
• Maintain contact using variety of mediums to check on their status, progress, barriers, needs and assist with coordination of care including home visits.
• Serve as part of the care team; following and implementing workflows that support and sustain MHSI Patient Centered Medical Home model of care.
• Performs all job duties in compliance with MHSI Safety and Infection Control policies.
• Assists in developing reports to meet organizational internal and external requirements.
• Assists patients with insurance outreach and enrollment.
• Will possess an Arkansas Community Health Worker certification OR will be currently seeking certification.

REPORTING RELATIONSHIPS:

The Community Health Worker reports to, is supervised by the Director of Care Management.

EVALUATION:

The evaluation of work performance will be ongoing and will be completed by the Director of Care Management. Specific duties and responsibilities of this position description plus employee ability to interact constructively with clinical and administrative staff and general working behavior. Formal evaluation will be conducted annually but may be initiated at other times by the Director of Care Management.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

O (Occasionally)

Walk

O (Occasionally)

Sit

F (Frequently)

Handling / Fingering

F (Frequently)

Reach Outward

O (Occasionally)

Reach Above Shoulder

O (Occasionally)

Climb

N (Not Applicable)

Crawl

N (Not Applicable)

Squat or Kneel

O (Occasionally)

Bend

O (Occasionally)

10 lbs or less

F (Frequently)

11-20 lbs

O (Occasionally)

21-50 lbs

O (Occasionally)

51-100 lbs

N (Not Applicable)

Over 100 lbs

N (Not Applicable)

Push/Pull

12 lbs or less

O (Occasionally)

13-25 lbs

O (Occasionally)

26-40 lbs

O (Occasionally)

41-100 lbs

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

Vision (Near, Color)

Sense of Sound (telephone and verbal conversations)

Sense of Touch

QUALIFICATIONS:

• A high school diploma or equivalent required; Associate's degree or higher in health or human services preferred
• Experience in the substance abuse and/or mental health field preferred.
• Functional knowledge of Microsoft Word, Excel, Outlook, and EMR Systems
• Additional Qualifications: Possession of a valid Arkansas Driver's license is required. Independent travel is required. Position will be up to 80% travel within the MHSI service area and occasional meeting outside the area.
• The ability to work in a constant state of alertness and in a safe manner.

STATUS:

This is a FLSA Non-Exempt position.

This is an OSHA low risk position.

This position is ADA negotiable.

This is a safety sensitive position. ( Arkansas Act 593 of 2017)

DISCLAIMER

The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly and without reservation.