Clinical Medicine, Community Health, Customer Support/Service, Disease Prevention and Control, Financial Management, Health Insurance, Healthcare, Healthcare Providers, Medical Records, Needs Assessment, Patient Care, Patient Follow-up, Policy Development, Procedure Development, Program Evaluation, Public Health, Risk, Safety Standards, Team Player, Willing to Travel
Duties and Responsibilities
Essential Functions:
- Assesses needs of population, patient or individual on an ongoing basis. Identifies barriers to care and makes appropriate recommendations for follow-up or referral.
- Educates community members, either individually or in groups, about how to access and/or use the health care system. Shares relevant concerns from community members with medical providers or others within the health care system.
- Identifies and utilizes culturally appropriate outreach strategies to provide specific health promotion and disease prevention education to specific population groups. This may include, but is not limited to: developing and coordinating a network of community lay leaders; implementing community education and screening events, and; conducting relevant follow-up with participants.
- Assists, as requested, in the coordination of care for clients/patients. This may include, but is not limited to: facilitating enrollment in public health insurance and charity care; conducting site visits with at-risk patients/clients, and; providing a cultural context for effective medical care and behavior change as part of a clinical care team.
- Evaluates program outcomes/service effectiveness through tracking participation levels, conducting participant surveys, reviewing chart records, and engaging patient in regular follow-ups.
- Documents and maintains accurate and confidential records of client interventions.
- Actively participates on community coalitions and boards as an advocate for specific populations and as a liaison for WellSpan Health.
Common Expectations:
- Maintains established policies and procedures, objectives, quality assessment and safety standards.
- Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
- Represents WellSpan Health and Community Health Improvement professionally at national, regional, state, and local forums.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
- Attends meetings as required.
Travel Requirements:
- Estimated Amount: - Travel required. Makes home visits.