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Community Housing Coordinator

Talent Software Services, Inc.

Hybrid, PA(remote)

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JOB DETAILS
SALARY
$15–$18 Per Hour
SKILLS
Affordable Housing, Case Management, Childcare, Communication Skills, Customer Support/Service, Customer/Client Research, Data Analysis, Demographics, Diversity, English Language, Federal Laws and Regulations, Health Plan, Health Plan Membership, Healthcare, High School Diploma, Local Government, Medicaid, Multitasking, Organizational Skills, Presentation/Verbal Skills, Preventive Medicine, Problem Solving Skills, Quality Metrics, Regulations, Reimbursement, Risk, State Laws and Regulations, Willing to Travel, Writing Skills
LOCATION
Hybrid, PA
POSTED
7 days ago
Description:
COMMUNITY HOUSING COORDINATOR
ESSENTIAL RESPONSIBILITIES:
" Research, evaluate, and analyze demographic data to identify viable housing and
utility support options for members.
" Identify member barriers, develop action plans, and engage in empowering
interactions to guide members towards sustainable housing options and/or utility
service.
" Act as a liaison for members, case managers,s and housing agencies in assisting
individuals and families with finding affordable, accessible housing.
" Engage with members of the health plan face-to-face to support their housing
needs.
" Utilize the health plan's system of record to document all interactions with and
related to the health plan members.
" Serve as housing subject matter expert in affordable, accessible housing options.
" Develop strong partnerships and collaborate with community organizations and
various federal, state, te and local government agencies,ies such as HUD, and the state
housing authority in identifying and finding affordable housing options for members.
" Participate in the development of programs that are effective, measurable, and
innovative, with a special emphasis on reaching at-risk members.
" Represent the organization at community events, including events sponsored by
community partners.
" Other duties as assigned and requested

EDUCATION
" High School Diploma or GED

EXPERIENCE
Required
" 1 year in community outreach or customer service
" 1 year working with at-risk populations

Preferred
" Experience in Medicaid regulations
" Experience in customer service/member services within the healthcare sector
" Experience working with unhoused populations

SKILLS
" Knowledge of principles and processes for providing customer service. This
includes customer needs assessment, meeting quality standards for services
" The ability to interact well with peers, supervisors, and customers and work as a
team member
" Ability to solve problems independently and creatively, and be proactive,self-directedd, asserti,ve and creative in problem solving and system planning
" Ability to handle many tasks simultaneously and respond to customers and their
issues promptly
" Possess good written and oral communication skills
" Have an appreciation of cultural diversity and sensitivity towards the Medicaid
population with demonstrated expertise in topics related to cultural competency
including working with members with limited English proficiency.
" Be aware of issues members face related to healthcare, including transportation,
childcare, lack of knowledge concerning preventive health, distrust of the system, asAs
well as other personal, social, and financial barriers
" Must demonstrate patience and empathy when interacting with members and all
internal/external customers
" Ability to establish relationships with necessary housing authorities/agencies
" Knowledge of federal and state housing laws and regulations related to housing
programs, Medicaid in the state you are serving, and the Medicaid benefit package

Travel Requirement:
50-75%
Remote position with local travel required up to 75% (travel is reimbursable)

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
" Must reside within one of the following Southwest PA counties: Allegheny,
Armstrong, Beaver, Bedford, Blair, Butler, Cambria, Fayette, Greene, Indiana,
Lawrence, Somerset, Washington, Westmoreland
" Remote position with local travel required up to 75% (travel is reimbursable)
" Schedule includes regular business hours Monday Friday with occasional evening
or weekend availability for community events

About the Company

T

Talent Software Services, Inc.

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