Community Hub Navigator

Job Summary:

*This is a majority remote hybrid position.

The Community Hub Navigator reports to the Lead Health & Wellness Navigator and provides specialized services to support individuals in identifying and achieving their goals related to whole person health. Functions of the Community Hub Navigator include: following best practices for the Y Healthy Living department to use in addressing Social Determinant of Health (SDOH) needs of the individuals we serve, including processes for identifying clients’ unmet health and social needs and connecting them to necessary internal and external resources; building strong relationships with Y program participants to provide quality health programming, coaching, and health navigation services; and supporting Y Health Coaches and Navigator(s) in their roles of connecting clients to health and social services This position carries a caseload of clients; the number of clients may vary based on assignments by the Care Connect Community Hub and demand for health programming, coaching or other assigned services. The majority of client interactions in this role are virtual, largely through phone calls and emails. Some in-person trainings and meetings, including client meetings, will be a part of this role.

What you'll get from working at the Y 

• Membership to the YMCA of Greater Seattle 
• Medical, Dental, Vision, and Life Insurance 
• Retirement with generous employer contributions 
• Free access to mental health resources 
• Rapidly accruing paid time off (PTO) 
• Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs
• 25% for part-time staff, 50% for full-time staff

*Some benefits only available to full-time staff 

Hiring Range: $25.00 - $28.00/hour

Responsibilities

1. Conducts outreach to referred individuals as assigned and develops individualized plans to assist referred individuals (from Care Connect Community Hub and other sources) in connecting to internal and external resources related to social services (housing, employment, food access, etc.), healthy lifestyles, primary medical and behavioral health care, and other services as assigned.
2. Accurately utilizes and documents client and partner provider interactions in required platform in a timely manner
3. Based on knowledge of the Social Work field and profession, follows best practices for YMCA Healthy Living department approach to addressing Social Determinants of Health (SDOH), including protocols for staff to follow to identify clients’ unmet health and social needs, and efficiently and successfully connect clients to services in the community.
4. Help clients navigate the social service and healthcare landscape in King County, including helping clients with complex needs related to housing, substance use support, behavioral health, and more
5. Ensures program outcome requirements are met and services are rendered appropriately by understanding contract/grant terms and conditions.
6. Potential for facilitating individuals and/or groups in Behavior Change Coaching programs such as Chronic Disease Prevention.
7. Utilizes best practice philosophies in the field, including trauma-informed care, motivational interviewing, social service navigation, etc.
8. Maintains clear, professional, and timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases.
9. Teams effectively and collaboratively with other YMCA staff and/or community partners to plan and facilitate activities, including visits to related resources in the community.
10. Builds and maintains collaborative relationships with funding liaisons, other service providers, and other community organizations as assigned.
11. Other duties as assigned.

WORK ENVIRONMENT

This position will include a combination of office, remote, and field work.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. The support center is staffed 7 days/week and operational hours match branch hours. Evening and weekend work may be required as job duties demand.

TRAVEL

Travel is primarily local, although some out-of-the-area and overnight travel may be expected.

Code of Conduct for Applicants

All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.

Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.

Qualifications

1. 21 years of age or older.
2. Bachelor's Degree in social work or related field and two years of paid social services experience; or Bachelor Degree in unrelated field and four years of paid social services experience; Or Associates Degree in other major with six years of experience working in social work or human services may be considered
3. Intermediate computer skills and experience with Microsoft Office suite.
4. Ability to visit sites and community organizations throughout King County.
5. Knowledge of and previous experience with diverse populations (language, culture, rage, physical ability, sexual orientation, etc.)
6. Experience working collaboratively with multiple stakeholders, such as customers, community members and organizations, businesses, and co-workers.

Preferred Qualifications:

1. Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, socioeconomic status, etc.).
2. Experience supporting clients in addressing complex legal, housing, and mental and behavioral health-related needs
3. Ability to speak any language in addition to English may be helpful.
4. Proven history of successfully following project expectations on time and within budget. 
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Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered. 

You'll be a great fit for the Seattle Y if you

• Thrive on working in a collaborative environment.
• Are very adaptable.
• Have high ownership and strong work ethic.
• Are a great problem solver who can think on your feet.
• Truly enjoy being of service to people.
• Like being part of a team that cares about one another as people and enjoy working together.
• Want to know that the work you do contributes to building a better, stronger community for all.
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Our Mission

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

YMCA of Greater Seattle's Core Values

• Respect
• Responsibility
• Honesty
• Caring
• Passion for Excellence

YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.