Community Lead

About the Role

This is a hands-on community leadership role at an early-stage ambient AI startup, reporting directly to the General Manager. You will own the community end-to-end, building the full conversion funnel from new user to passionate evangelist, and acting as the critical bridge between engaged users and a cross-functional product and hardware team.

What You'll Do

• Build and nurture an active community across Discord, X, Reddit, and other platforms where users naturally gather.

• Design and test concrete mechanics, such as recognition systems, referral programs, and early access tiers, that convert power users into active advocates.

• Mobilize the community at high-impact moments including product launches, user research initiatives, and marketing campaigns.

• Gather rich feedback from community conversations and translate it into actionable product signal for R&D and product teams.

• Coordinate in-person events and experiences that deepen community bonds and brand affinity.

• Collaborate across time zones with distributed R&D, hardware, and supply-chain teams to keep community insights flowing into the roadmap.

• Define scope and make independent operational calls in a role without a pre-built playbook.

What We're Looking For

• 2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.

• Demonstrated ability to design and test mechanics that turn power users into active advocates, not just hope it happens organically.

• Hands-on experience managing community platforms such as Discord, Reddit, or X, including moderation, engagement strategy, and feedback collection.

• Experience mobilizing communities for specific campaigns and coordinating effectively with Growth, Marketing, and Product teams.

• Operationally sharp, with a track record of making independent calls and resolving community issues without pre-existing frameworks.

• Experience working across distributed or cross-timezone teams, particularly to close feedback loops between community and product development.

• Track record of converting user feedback into actionable product insights and demonstrating community impact on key metrics.

• Experience coordinating in-person events or activations is a plus.

• Fluency in Mandarin Chinese or other languages relevant to international community management is a strong plus.

Compensation & Benefits

Salary range: $150,000 to $180,000 USD annually. Visa sponsorship is not available for this role.

Location

Hybrid, 3 days per week in office, based in the San Francisco Bay Area, California.