Community Liaison Manager

Duties and Responsibilities:

• Provide leadership, supervision, coaching, and performance management for Peer Recovery Ambassadors and Alumni Coordinators.
• Develop, implement, and continuously improve strategies that increase community engagement, referral source development, alumni participation, and recovery support initiatives.
• Establish departmental goals, key performance indicators (KPIs), and performance expectations for outreach and alumni engagement activities.
• Monitor and evaluate program effectiveness, community impact, participation metrics, and engagement outcomes.
• Ensure consistency in program delivery, messaging, documentation, and stakeholder engagement practices.
• Develop policies, procedures, and best practices supporting PRA and Alumni Services operations.
• Oversee community outreach activities designed to increase awareness of Aware Recovery Care's services and recovery resources.
• Support PRAs in building and maintaining relationships with community organizations, civic groups, recovery community organizations, faith-based organizations, educational institutions, healthcare providers, law enforcement agencies, EMS organizations, and other community stakeholders.
• Identify and cultivate partnership opportunities that strengthen local recovery ecosystems.
• Represent Aware Recovery Care at professional meetings, conferences, networking events, coalitions, health fairs, educational forums, and recovery-focused activities.
• Develop and oversee educational presentations and training initiatives related to substance use disorder, recovery, wellness, and community resources.
• Promote community initiatives that reduce stigma and increase access to treatment and recovery support services.
• Ensure timely and accurate documentation of outreach activities, alumni engagement efforts, partnerships, and program outcomes.
• Monitor CRM, EMR, Salesforce, and other reporting systems for data accuracy and performance tracking.
• Analyze engagement reports and community metrics to identify improvement opportunities.
• Prepare regular reports for leadership regarding outreach impact, alumni engagement, partnerships, and program performance.

Minimum Qualifications

• Associate's degree required; Bachelor's degree in Human Services, Social Work, Psychology, Public Health, Healthcare Administration, Marketing, Communications, or related field preferred.
• This role is remote, but candidate must reside in one of the following states: CT, FL, GA, IN, KY, ME, MA, NH, OH, RI, VA, NJ, NY, PA, TX 
• Minimum of 3 years of experience in behavioral health, substance use disorder treatment, recovery services, alumni services, community outreach, business development, or related field.
• Exceptional understanding Aware Recovery Care’s IHAT program along with substance use disorders, recovery principles, and the recovery continuum of care.
• Experience utilizing CRM, EMR, Salesforce, or similar data management platforms.

• The annual salary range for this position in $65k - $80k, contingent on experience and education.