Community Manager, BTR (Build-to-Rent)

Community Manager – Build-to-Rent (BTR) New Development – BB Living

Compensation: Salaried / Exempt
Reports To: Portfolio Manager

Client Overview

BB Living’s thoughtfully designed single-family rental homes draw inspiration from the simple joy of family connection, modern comfort, and true neighborhood spirit.

BB Living—the pioneering Build-to-Rent brand—has been creating exceptional rental communities since 2011 in 5 states and 24 cities and has become one of the country’s most respected names in premium rental living. In our newest communities, BB Living embodies heartfelt hospitality, care, and stress-free living that has been our calling card since we opened our first properties.

Designed with spacious 3- and 4-bedroom floorplans, attached garages, modern interiors, and resort-style amenities, our new homes preserve the signature warmth, quality, and sense of belonging in a fresh, contemporary living environment. BB Living continues to set the standard for elevated Build-to-Rent communities where residents can simply live more—welcoming them home to happiness every day.

Position Overview

Cardinal Management Group is seeking a dynamic and results-driven Community Manager to lead operations at a BB Living Build-to-Rent (BTR) community during lease-up and stabilization.

This role is responsible for the full lifecycle of community performance—from pre-leasing strategy and brand launch to operational excellence and long-term asset performance. The Community Manager will act as both a business leader and culture driver, ensuring financial success while delivering an elevated resident experience aligned with BB Living’s premium product and Cardinal’s Core Values.

The ideal candidate brings a strong foundation in lease-up execution, team leadership, and financial performance, with the ability to operate in a fast-paced, entrepreneurial environment.

Key Responsibilities

Lease-Up Strategy & Market Positioning

• Develop and execute a comprehensive lease-up and stabilization strategy, including pricing, absorption pacing, and competitive positioning
• Establish and implement a data-driven marketing plan to achieve occupancy and revenue targets, including grand openings, outreach efforts and events to drive awareness and traffic
• Analyze market trends, competitor performance, and demand drivers to continuously refine strategy
• Lead management of all prospect interactions, including initial contact, follow-up, tours, leasing and conversion ratios

Financial & Asset Performance

• Drive community performance to meet or exceed budgeted occupancy and NOI
• Manage all financial operations including budgeting and variance analysis
• Prepare and present monthly financial reports, identifying risks, opportunities, and action plans
• Optimize revenue through leasing strategy, pricing execution, and collections performance

Operations & Team Leadership

• Lead and develop a high-performing onsite team, including leasing and maintenance team members
• Oversee all day-to-day operations including leasing, maintenance, risk management, and resident services
• Foster a culture aligned with Cardinal’s Core Values and BB Living’s brand standards
• Ensure team accountability through training, coaching, and performance management
• Oversee vendor relationships including contracting, performance management, and invoice approvals

Resident Experience & Brand Execution

• Deliver a best-in-class resident experience consistent with BB Living’s product
• Proactively manage resident relations to maintain strong renewal retention and reputation scores, including ensuring timely resolution of service requests, lease concerns, and escalations
• Maintain strong community engagement through events, communication, and service excellence and ensure the community consistently reflects premium curb appeal, cleanliness, and operational standards
• Cultivate a positive online reputation via proactive review management and resident engagement

Compliance, Risk & Administration

• Ensure compliance with all Fair Housing, regulatory requirements, company policies, and lease obligations
• Maintain accurate and complete property records, leasing data, and audit documentation
• Implement and monitor risk management and safety protocols
• Apply working knowledge of construction processes to ensure all homes delivered meet BB Living quality standards and receive required Certificates of Occupancy prior to occupancy
• Participate in Cardinal U Training as required and monitor Team Member participation in Cardinal U

Qualifications

• 4+ years of property management experience, with preference for lease-up or new development exposure
• Strong understanding of BTR, single-family rental, or multifamily operations
• Proven ability to drive leasing performance and manage financials
• Experience with RealPage or similar property management systems preferred
• Proficiency in Microsoft Office and Google Workspace

Core Competencies

• Strategic thinker with strong analytical and financial acumen
• Hands-on leader with the ability to build and motivate high-performing teams
• Exceptional communication, negotiation, and problem-solving skills
• Ability to operate with urgency, accountability, and attention to detail
• Strong client and stakeholder relationship management

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear.  The Team Member is frequently required to stand; walk; reach with hands and arms, and stoop, or squat.  The Team Member is often required to sit.  The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Routine local travel may be required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Non-routine, overnight travel may be required to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

Why Join Cardinal + BB Living

This is a unique opportunity to lead a high-growth BTR community with one of the most innovative operators in the space. You will play a key role in bringing a new community to life, shaping resident experience, and driving asset performance from day one. Joining our team means becoming part of a culture rooted in care, creativity, and growth.

·        Competitive pay and bonus potential: Annual compensation of [$xx,xxx-$xx,xxx] plus eligibility for a performance-based bonus, with consideration for your experience and impact

·        Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare

·        Time to recharge: Generous paid time off and paid parental leave to support life outside of work

·        Investing in your future: A matched 401(k) plan to help you grow long-term savings and Student Loan Contribution Program

·        Peace of mind: Life insurance, employee assistance programs and pet insurance

·        Perks: Rental discount opportunities and Employee Referral Program

·        Growth and community: Opportunities for learning, mentorship, volunteering and collaboration