Community Manager

WSH Management, Inc.

Los Angeles, CA

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JOB DETAILS

SALARY

$27–$28 Per Hour

SKILLS

ARM (Advanced RISC Machine), Accounts Payable, Accounts Receivable, Accounts Receivable Management, Administrative Skills, Affordable Housing, Analysis Skills, Billing, Budgeting, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Cash Management, Communication Skills, Community and Social Services, Computer Skills, Contract Approval, Contract Processing, Corporate Compliance, Corporate Law, Customer Support/Service, Data Collection, Detail Oriented, Driver's License, File Maintenance, File Management, Human Resources, Insurance Documentation, Internet Search, Interviewing Skills, Keyboards, Leadership, Legal, Legal Documents, Life Insurance, Maintain Compliance, Maintenance Services, Marketing, Marketing Strategy, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Newsletter, OSHA, Office Suites, On Call, Past Due Accounts, People Management, Performance Analysis, Performance Reviews, Policy Implementation, Problem Solving Skills, Procedure Implementation, Project Tracking, Project/Program Coordination, Property Maintenance, Property Management, Property Rentals, Property Tax, Record Keeping, Regulations, Regulatory Compliance, Rental Listings, Rentals, Reporting Dashboards, Resident Retention, Residential Construction, Retention Programs, Staff Training, Tax Credits, Team Lead/Manager, Team Player, Time Management, Vendor/Supplier Relations, Vision Plan, Website Conversion

LOCATION

Los Angeles, CA

POSTED

Today

Job Title: Community Manager
Location: Los Angeles, CA 90011
Salary Range: $27.00 - $28.00 Hourly
Position Type: Full Time
Job Shift: Day

Description

Position Overview

The Community Manager of this 57-unit Tax Credit property is responsible for conducting move-ins, move outs, transfers, unit inspections, tax credit certifications, and annual recertification's. The Community Manager is also responsible for day-to-day operations, including property occupancy, weekly and monthly reports, the consistent implementation of community policies, accounts receivable and payable, and preparing the annual budget. Other responsibilities include supervising and developing employees. The candidate should be self-motivated, have strong attention to detail, and problem-solving abilities.

What We Offer

Pay: $27.00-$28.00 per hour
Schedule: Full-time (40 hours per week), Monday-Friday, 8:00 AM-5:00 PM
Rent-free on-site 1 BDRM apartment to live at Central Ave Apartments.
Benefits: Medical, Dental, Vision, Life Insurance; 401(k) with employer match
Time Off: Paid vacation and 15 paid company holidays

Key Responsibilities

Oversee day-to-day property operations, ensuring consistent implementation of community policies and compliance standards
Prepare and submit weekly and monthly reports, and support the development of the annual operating budget
Manage accounts receivable and payable, including rent collection/processing and timely submission of payables
Supervise and delegate tasks to the Maintenance Technician; monitor work orders, unit turns, and property upkeep
Perform administrative functions such as move-in/move-out processing, resident file management, and applicant interviews from the waiting list
Support residents through the recertification process and address resident concerns in a timely, professional manner
Train and onboard new staff while fostering a positive, collaborative team culture
Monitor community appearance and ensure maintenance issues are addressed promptly
Maximize occupancy, minimize lost rent, and ensure the property operates in the owner's best interest
Carry out additional duties as assigned to support departmental and company objectives

Financial

Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with Policies & Procedures Manual.
Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
Daily review of property Yardi dashboard.
Review all vacant and available units to ensure timely move ins.
Prepare annual budgets and income projections in a timely and accurate manner.
Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
Generate necessary legal action, documents and process in accordance with Landlord/Tenant Law, Fair Housing Laws and Company guidelines.
Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
Ensure that invoices are accurately processed for approval and payment by Corporate office, manage petty cash and all funds.

Leasing

Ensure property is rented to fullest capacity and lost rent is minimized.
Utilize the Yardi leasing workflow process from initial contract through approval or denial of tenancy, and move in.
Utilize marketing strategies to secure prospective residents.
Confirm that leasing staff techniques are effective in qualifying and securing future residents.
Confirm that leasing staff gather information about market competition in the area and file.
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
Represent the company in a professional manner at all the times.

Administrative

Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
Working knowledge of California landlord/tenant law, and common procedures and notices.
Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis.
Ensure current resident files are properly maintained and in required order.
Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
Ensure compliance with all applicable affordable housing programs.
Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).

Resident Retention

Conduct quarterly Resident Meetings
Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
Participate in resident social service programs and/or coordinate resident activities program.
Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
Consistently implement policies of the community.
Daily review of all emails and respond as necessary within 24 hours.

Personnel Management

Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
Plan weekly/daily brief meeting with staff to review schedules, work order status and assignments.
Coordinate maintenance schedule and assignments with Maintenance Supervisor.
Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary.
Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.
Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, online timekeeping, change of status, etc.).

Maintenance

Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
Assure quality and quantity of market ready apartments.
Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
Ensure that service request procedures are followed are recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow up.

Safety

Learn and ensure compliance with all company, local, state and federal safety rules.
Ensure that unsafe conditions are corrected in a timely manner.
Direct staff to follow a "safety first" principle.

Qualifications

College degree preferred.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
Position requires a minimum of 2 years on-site as an Assistant Community Manager; will consider 3 years supervisory experience in a customer service related business with appropriate certification(s) and/or prior experience as Community Manager.
Affordable housing or permanent supportive housing experience required.
Achieve Fair Housing certification prior to interaction with prospects or residents.
Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite/Office 365 including Word, Excel, Outlook as well as property management software applications.
Must possess a valid Driver's License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.
Knowledge of OSHA laws and regulations.
Participate in training to comply with new projects, programs or existing laws.
Be able to work evenings and weekends on call as needed.
Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community or representing the community.
Comply with expectations as demonstrated in the Employee Handbook
Candidate will be required to pass a background and drug screening. (A conviction will not necessarily disqualify you from employment with WSH Management.)

WSH Management has managed senior and multifamily properties since we began operations over 20 years ago and are very experienced in the management of both affordable and market rate apartment communities. We currently manage over 60 properties in California and have over 175 employees. Come join us!

WSH Management provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation . click apply for full job details

About the Company

WSH Management, Inc.

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