Community Manager, Multi Site - Affordable

Community Manager – Multi Site - Affordable   

Location: On-site | New York City  

Reports to:  Regional Director  

The US base salary range for this full-time position is $85,000 based on location and level of experience plus discretionary bonus   

About Twin Pines Management  

Twin Pines is a fast-growing, full-service property management firm redefining multifamily living across New York City from market-rate communities to large-scale affordable housing portfolios. We operate some of the city’s most complex and impactful assets, that have helped shape neighborhoods. 

Our team works at the intersection of performance, compliance, hospitality, and resident experience. We partner with sophisticated owners and institutions, giving our professionals exposure to high-level strategy while staying close to the day-to-day operations that drive real results. 

We leverage cutting-edge technology, data analytics, and best practices, offering our team the tools, structure, and career pathways of a national platform while maintaining the agility and entrepreneurial spirit of a New York–focused firm. 

At Twin Pines, you won’t just manage properties, you’ll solve complex challenges and grow alongside a leadership team that values accountability, innovation, and opportunity. 

Role and Responsibilities Overview 

Community Manager (Multi-Site) Responsibilities 
Primary Focus: Provide exceptional service to clients by ensuring proactive, hands-on management of assigned portfolios, aligning property operations with client goals, and serving as a key point of contact for all client-related matters while maintaining strong on-site presence and asset oversight. 

Client Relationship Management 

•  Serve as the primary point of contact for clients, ensuring open, clear, and consistent communication regarding property performance, physical condition, issues, and updates. 
  • Build and maintain strong client relationships by understanding ownership priorities and aligning day-to-day operations and long-term strategies to meet or exceed expectations. 
  • Conduct regular (no less than bi-monthly) check-ins and status meetings with clients to review property metrics, site observations, capital needs, and operational initiatives. 

Budgeting, Reporting, and Communication 

• Collaborate closely with Property Operations/Central Office to prepare annual budgets, monthly financial reports, and weekly operational summaries.
  • Present comprehensive property performance updates to clients, inclusive of financial results, leasing activity, maintenance trends, and physical asset condition. 
  • Support client communication with timely, thoughtful responses to questions, concerns, and ad-hoc information requests. 

Business Plan Implementation 

• Ensure property operations and on-site execution are aligned with the client’s business plan and strategic objectives.
  • Translate client directives into actionable tasks for on-site and central teams, overseeing execution to ensure consistency and accountability.
  • Regularly update clients on the progress of business plan initiatives, including leasing velocity, compliance requirements, maintenance programs, preventative care, and capital projects. 

Service Quality, Asset Oversight, and Issue Resolution 

• Maintain regular on-site presence across assigned properties to ensure assets are well-maintained, operational standards are met, and communities present appropriately. 
  • Conduct routine property walks and inspections to evaluate curb appeal, common areas, resident-facing spaces, and back-of-house operations. 
  • Act as an advocate for the client by proactively identifying operational, physical, or reputational risks and addressing them before they escalate. 
  • Implement a structured escalation process for complex issues, coordinating with Property Operations/Central Office and other departments as needed. 
  • Provide timely updates and resolution paths to clients, ensuring transparency and confidence in management performance. 

Data Collection and Performance Reporting 

•  Collect and analyze property, operational, and resident data to identify trends, opportunities, and areas for improvement. 
  • Partner with the Business Analytics/Reporting team to deliver insights and recommendations that support client objectives and asset performance. 
  • Provide custom reporting as requested, including occupancy, leasing activity, maintenance metrics, resident feedback, and site condition observations. 

Standardization and Process Improvement 

•  Develop and maintain standardized operational and client-service processes to ensure consistency and quality across all assigned communities. 
  • Continuously evaluate service delivery and operational protocols, implementing improvements based on site observations, client feedback, and performance data. 
  • Work with Property Operations/Central Office to integrate technology and streamline workflows that enhance operational efficiency and the client experience. 

Compliance and Risk Management 

• Ensure properties adhere to lease agreements, regulatory requirements, and company policies through regular site inspections, monthly cash controls, and property audit checklists.
  • Partner with Leasing, Maintenance, and Compliance teams to address risks related to physical condition, safety, regulatory compliance, and operational controls.