Community Manager (Social Media)

At Arcaea, we're reimagining haircare through the lens of biotechnology. By combining cutting-edge science with thoughtful design, we create high-performance products that make healthy, beautiful hair feel effortless. We're a fast-growing, founder-led team that values curiosity, creativity, and craftsmanship.

We're looking for a thoughtful, highly organized Community Manager who understands that every interaction with our audience shapes how people experience the brand.

This role is ideal for someone with exceptional judgment, strong writing skills, and a genuine love of engaging with people online. You'll be responsible for managing our day-to-day community across social channels, creating authentic social-first content, supporting influencer initiatives, and helping us build one of the most thoughtful, engaging communities in beauty.

Because you'll help represent a high-profile founder and celebrity-backed brand, we're looking for someone who knows when to respond, when not to respond, and how to navigate nuanced situations with professionalism, empathy, and discretion.

Community management is a daily responsibility, and our audience doesn't operate on a Monday–Friday schedule. This role includes monitoring our social channels on weekends to ensure timely awareness of conversations, comments, DMs, and emerging issues. While not every message requires a response outside business hours, you'll be expected to exercise sound judgment, proactively flag urgent or sensitive matters to the team, and help ensure our community feels consistently supported.

WHAT YOU'LL DO

Community Management

• Monitor, moderate, and respond to comments and direct messages across Instagram, TikTok, YouTube, and other social platforms.
• Foster a warm, engaging, and premium brand experience through thoughtful community interactions.
• Partner closely with Customer Experience to ensure timely and seamless responses to customer questions and concerns.
• Identify opportunities to surprise and delight community members through authentic engagement.
• Monitor brand mentions, creator content, and cultural conversations to identify emerging trends, feedback, and opportunities.
• Exercise sound judgment in determining when conversations should be engaged with, escalated, or left unanswered.
• Escalate sensitive issues—including legal concerns, safety issues, viral misinformation, media inquiries, or potential crises—to the appropriate team.
• Maintain community standards by removing spam or inappropriate content.
• Report on community sentiment and recurring themes to inform marketing, product, and customer experience.

Social Content

• Publish and schedule content across Instagram, TikTok, and YouTube.
• Capture social-first content using an iPhone, including behind-the-scenes moments, office culture, product development, and day-in-the-life content.
• Edit Instagram Stories, Reels, and TikToks optimized for each platform.
• Stay on top of emerging platform features, trends, and opportunities.
• Occasionally appear on camera when appropriate.

Influencer & Creator Support

• Coordinate influencer gifting and product mailers.
• Support campaign logistics and product fulfillment.
• Help organize influencer inventory and shipping.
• Track creator content and identify opportunities for engagement or amplification.

Social Operations

• Tag products, collaborators, and creators across social platforms.
• Maintain publishing calendars and organize creative assets.
• Support cross-functional marketing initiatives as needed.
• Help ensure content is published accurately and on schedule.

WHO YOU ARE

• 2–5 years of experience in community management, social media, content creation, or a related role.
• Exceptional written communication skills with a strong sense of brand voice.
• Excellent judgment and emotional intelligence.
• Naturally empathetic with the ability to navigate a wide range of consumer interactions thoughtfully.
• Strong understanding of community moderation best practices.
• Deep familiarity with Instagram, TikTok, YouTube, and internet culture.
• Comfortable filming and editing short-form video using an iPhone and tools like CapCut.
• Highly organized with exceptional attention to detail.
• Comfortable working in a fast-paced startup environment where priorities evolve quickly.
• Passionate about beauty, fashion, culture, and consumer brands.
• Experience working with founder-led or celebrity brands (Preferred).
• Experience using community management or social scheduling platforms (Preferred).
• Background supporting influencer or creator partnerships (Preferred).

LOCATION

This is a hybrid role based in our Boston office, with an expectation of working in-office three days per week. We believe our best creative work happens through close collaboration, quick feedback, and building together in person.