Community Manager University Edge and Dickinson Lofts

Community Manager — University Edge & Dickinson Lofts Student Housing

Reports to: Regional Manager Employment type: Full-time, on-site Compensation annual salary and quarterly bonus.

About the Community

University Edge & Dickinson Lofts is a student-focused community in the heart of Greenville, North Carolina — the "Emerald City" — serving East Carolina University's 27,000+ students. Located steps from ECU's campus at 550 Pitt-Greene Connector, with fully furnished studio, one-, two-, and four-bedroom floor plans, a private bathroom in every bedroom, a heated pool and sundeck, a clubhouse with fitness center and game room, and study space with a computer lab, University Edge & Dickinson Lofts competes at the top of the Greenville market. We're looking for a Community Manager who can protect that position — someone who knows how to run a full pre-leasing cycle to 100% occupancy and understands the rhythm of an academic-year lease.

The Role

As Community Manager, you own the P&L, the leasing performance, and the resident experience for the entire property. This is a hands-on leadership role built for someone who has already managed a student housing lease-up and knows how to hit aggressive occupancy targets on a calendar that revolves around the university, not the traditional 12-month cycle. You'll lead a small on-site team through pre-leasing season, turn, and move-in, and you'll be measured on the numbers.

What You'll Do

Leasing & Lease-Up

• Own the annual pre-leasing campaign from launch through 100% occupancy, setting weekly leasing goals and adjusting strategy against velocity, renewals, and market comps.
• Build and execute the marketing plan across social media, campus outreach, ILS/listing sites, referrals, and on-campus events tied to the ECU calendar.
• Manage pricing, concessions, and renewals in partnership with the regional team to maximize revenue and stay ahead of competing Greenville communities.
• Track and report leasing data — traffic, conversion, closing ratios, exposure — and course-correct in real time.

Operations

• Run day-to-day property operations, including make-readies, the summer turn, and coordinated August move-in for a full building of students.
• Oversee work-order flow and vendor relationships to keep response times fast and residents satisfied.
• Maintain compliance with Fair Housing, North Carolina landlord-tenant law, and company policy across all leasing and resident interactions.

Team Leadership

• Hire, train, schedule, and develop leasing and maintenance staff, plus a student community-assistant team.
• Set the tone for a service-first culture and keep the team motivated through the high-intensity pre-leasing and turn seasons.

Financial Management

• Own the property budget: drive revenue, manage expenses, approve invoices, and hit NOI targets.
• Handle rent collection, delinquency, and resident accounts, including working with parents and guarantors on individual leases.
• Deliver accurate weekly, monthly, and ad-hoc reporting to ownership and the regional team.

Resident Experience

• Build a community students want to renew in — resident events, responsive service, and consistent communication with students and their families.
• Resolve escalated resident issues with professionalism and sound judgment.

What You Bring

Required

• 2+ years of student housing property management experience — you understand by-the-bed leasing, individual liability leases, guarantors, roommate matching, and the academic-year cycle.
• Proven lease-up experience — you've taken a property (or a pre-leasing season) to full occupancy against a deadline and can speak to the numbers you delivered.
• Track record of hitting occupancy and revenue targets.
• Strong leadership skills with experience building and managing on-site teams.
• Working knowledge of Fair Housing requirements and North Carolina landlord-tenant regulations.
• Proficiency with property management and leasing software (e.g., Entrata, RealPage/OneSite, Yardi) and CRM tools.
• Excellent communication skills and comfort working with students, parents, and ownership alike.

Preferred

• Experience managing a new-construction or repositioning lease-up.
• Familiarity with the Greenville / East Carolina University market.
• Marketing and social media savvy geared toward a student audience.
• CAM, ARM, or comparable industry credential.

Why University Edge & Dickinson Lofts

• A high-visibility, top-of-market community steps from ECU's campus in one of eastern North Carolina's fastest-growing college towns.
• Autonomy to run your property like an owner, with regional support behind you.

KPM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and residents.