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Job Type: Full-time
Description This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.
Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Requirements • Proficient with Google Suite applications including Gmail, Docs, and Sheets • Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners, and fellow co-workers and generally enjoy working with a diverse clientele • Strong interpersonal, written, and verbal communication skills required • Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure, and adjust to change • Strong decision-making, organizational, and problem-solving skills • Support and provide efficient and timely communication to multiple Homeowner's Association (HOA) Board of Directors (clients) needs, requests, and action items • Attend and facilitate Board of Directors meetings, annual meetings, and special meetings as required (usually in the evening) • Ability to effectively manage multiple client relationships simultaneously • Prepare all meeting material packets for all above-mentioned meetings • Create budgets for communities in portfolio • Obtain and negotiate all vendor contracts (i.e., landscaping, maintenance, etc.) • Ability to review, interpret, and ensure compliance with HOA documentation • Ability to review, interpret, and answer questions on Financial Documents • Assist clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues • Document and retain all communications between the Community Board Members, Vendors, and Support Teams • Assist and respond to all homeowners' questions relating to statements, violations, maintenance, and other questions pertaining to their HOA • Ability to research and obtain information to resolve homeowners' needs • Conduct follow-up on specific requests made to agent by homeowners • Filing of Paperwork • Other tasks as assigned
Requirements • Strong communication skills • Strong ability to multitask • Strong ability to pay attention to detail • Retain and recall a large amount of detailed information • Move quickly and efficiently through assigned workloads • Demonstrate the ability to manage time in order to maximize the maintenance of on-going client relationships • Conduct appropriate for Business atmosphere • Utilize general office equipment (i.e., telephone, fax, copy machine) • Proper Grammar • Prior HOA experience a plus • General understanding of HOA documents helpful • Bi-lingual helpful
Location: Must be located in or near (city), VA
Education and Training: High School Diploma 2-5 years related experience; or equivalent combination of education and experience CMCA, AMS, or PCAM Designation preferred
Adaptability: Adapts to changing work demands Stays focused on own work when faced with challenges and/or difficulties Stays open to and learns from feedback
Physical Activities The following physical activities are necessary to perform one or more of the essential functions of this position.
• Moves, lifts, carries supplies weighing less than 20 pounds without assistance • Creates documents, reports, etc. using a computer • Ability to enter and locate information on a computer • Visually verifies and/or reads information • Sits for an extended period of time • Must be physically present in the office as the needs of the business dictates
Salary Description: $60,000.00 per year