Community & Operations Manager

Do you thrive on connecting with people while keeping operations organized and running smoothly? This growing technology-focused organization is seeking a Community & Operations Manager to serve as a key point of contact for members, visitors, presenters, and community partners while overseeing the day-to-day operations of its flagship technology incubator and Learning Center. This hands-on role combines office management, program coordination, event support, community engagement, and promotion of technology education programs throughout the Charleston area.

The Company

• This organization supports the growth of the regional technology economy through programs, educational opportunities, events, and collaborative spaces that bring together innovators, entrepreneurs, and technology professionals.
• Its community-focused facilities provide a professional environment where startups, founders, educators, and local partners can connect, develop new ideas, and contribute to the region’s innovation ecosystem.
• This role supports the organization’s flagship technology incubator and Learning Center by managing daily operations, coordinating classes and events, promoting programs, and creating a welcoming experience for members and community participants.

The Compensation

• $70,000 Annual Base Salary Commensurate with Experience

The Location

• 100% Fully Onsite Position based in downtown Charleston, SC
• Monday to Friday (8 AM - 5 PM)

The Benefits

• Stipend for Healthcare Insurance
• Google-backed Learning Center
• Daily access to founders, startups, VCs, and presenters passing through the incubator
• Named regional events — iFiveK, DIG SOUTH Tech Summit, Charleston Tech Week
• Ownership/input on shaping Learning Center programming

The Role

• Manage financial records, invoices, membership renewals, dashboards, data records, and reporting systems.
• Oversee office supplies, equipment, vendor relationships, mail, package distribution, and storage organization.
• Coordinate internal meeting schedules, shared-space bookings, and day-to-day office logistics.
• Maintain shared spaces, including kitchens, conference rooms, and common areas, ensuring they remain clean, organized, and functional.
• Own daily operations for the Learning Center, including scheduling, setup, teardown, and cleanup.
• Coordinate calendars for classes, certificate programs, and meetups while working with presenters and community partners to maintain engaging programming.
• Manage registration, attendance tracking, and materials for classes, workshops, and certificate programs.
• Promote Learning Center programs through social media, email, flyers, and grassroots community outreach.
• Coordinate private space bookings and rentals for meetups, corporate meetings, and events, including catering and room setup.
• Build and maintain relationships with presenters, community organizations, and local businesses to expand programming opportunities.
• Gather participant feedback and apply insights to improve the Learning Center’s program lineup.
• Coordinate event logistics, including setup, breakdown, and day-of support.
• Draft and distribute community updates, announcements, and communications through email and social media.
• Collaborate with the team to create opportunities that strengthen connections throughout the local technology ecosystem.
• Represent the organization at partner events, meetups, and local functions to promote the incubator and Learning Center.
• Welcome and support members, visitors, vendors, and class participants with professionalism and warmth.
• Lead onboarding for new residents and introduce them to available membership benefits and resources.
• Build relationships with members, gather feedback, and proactively address their needs.
• Conduct tours for prospective residents, students, and community partners.
• Maintain a professional, collaborative, and welcoming environment throughout shared spaces.

The Background Profile

• Bachelor’s Degree in Business, Communications, Public Relations, or a related field
• 3+ years of experience in office management, program or class coordination, facilities coordination, or community management
• Experience managing schedules, logistics, records, and operational details
• Proficiency with Microsoft Office and Google Workspace
• Experience with QuickBooks or similar financial and business management tools
• Comfortable using artificial intelligence tools such as Claude, ChatGPT, or Gemini
• Experience using social media platforms for communication or promotion

The Ideal Background

• Warm, approachable, and naturally personable
• Highly organized with exceptional attention to detail
• Community-focused with a genuine interest in creating value for members and program participants
• High-energy and comfortable working directly with people rather than remaining behind a desk
• Flexible and resourceful when priorities or circumstances change
• Receptive to constructive feedback and committed to continuous improvement
• Experience teaching, coordinating, or promoting classes, workshops, or certificate programs
• Experience with advocacy or nonprofit fundraising
• Knowledge of local government and political landscapes
• Passion for economic development and technology-focused business communities
• Strong relationship-building and community engagement skills
• Comfortable representing an organization at public events and community functions