Community Outreach Coordinator 1

General Job Summary:

Under the general direction of the Director, Community Outreach, and in accordance with established procedures, the Community Outreach Coordinator 1 (COC 1) will increase awareness of and commitment to the organ and tissue donor program in Infinite Legacy's donor service area, with a focus on outreach to minority communities. The Community Outreach Coordinator 1 is responsible for increasing donor designation rates and creating, implementing, and evaluating activities related to promoting organ and tissue donation in Infinite Legacy service area. This includes coordination of Infinite Legacy's DMV/MVA and High School and Higher Learning program, as well as the development of public awareness and educational programs specific to the population in Infinite Legacy's service area. The Community Outreach Coordinator will work closely with the other members of the Community Outreach department and Donate Life DC, Maryland, and Virginia to promote the Maryland Donor Registry and provide education and awareness of the need for organ, eye, and tissue donors locally and nationally.

Position requires travel to Infinite Legacy regional offices (Baltimore, MD and Falls Church, VA).

Education and Experience:

• Bachelor's degree at an accredited college or university with major coursework in human resources, communications, community relations, marketing or related field is preferred.
• Minimum of 3 years' experience in public outreach, communications or a similar area involving program development, coordination, implementation, and evaluation.
• Strong written and oral communications skills and the ability to establish and maintain rapport and positive relationships with volunteer workers and community partners.
• Ability to work and set priorities in team and collaborative environment.

Required Skills/Abilities:

• Must be highly flexible and able to adapt to change.
• Experienced presenting in public settings to diverse groups of individuals.
• Self-disciplined, self-starter, and able to work independently.
• Outstanding interpersonal skills with the ability to effectively build relationships with individuals of all ages, ethnicities, gender identities, education levels, and work experiences.
• Ability to effectively engage with internal staff and external agencies.
• Must be able to operate a vehicle for travel expectations within the community.
• Understands and maintains confidentiality and all regulations regarding HIPAA.
• Exhibits professionalism, a friendly demeanor, and is a positive representative of Infinite Legacy over the phone and in person.
• Excellent written and verbal communication skills, including the ability to speak to a variety of audiences using a variety of platforms.
• Proficient technology skills including Word, PowerPoint, Outlook, and data management systems.
• Strong multi-tasking and organizational skills to manage multiple tasks and projects.

Duties/Responsibilities:

• With direction from the Director, Community Outreach, the COC I will oversee community outreach in their designated area, including creating, planning, and implementing community events to increase donor registrations.
• Increases public awareness through grassroots efforts of organ and tissue donation and the Donor Registry, as well as increase the number of actionable designated donors in Infinite Legacy Donor Service area.
• Establishes and cultivates partnerships to increase the number of organ, eye, and tissue donors. These partnerships may include, but are not limited to, schools and colleges, community organizations, healthcare organizations, DMV/MVA, and governmental entities.
• Visits local DMV/MVA branch offices to educate, to staff and managers and to promote the donor registry, in conjunction with the Donate Life Maryland and Virginia Executive Directors.
• Complies with monthly Infinite Legacy reporting systems to measure and report on past months' significant activities and future planned events.
• Advises Director on issues within DSA which might impact Infinite Legacy goals and short and long-term strategic planning.
• Assists with and seeks out media opportunities, both traditional and social. May serve as a spokesperson for Infinite Legacy, in coordination with the Public Relations and Media Coordinator and Director of Communications.
• Seeks and supports donor families and recipients in coordinating minority, at risk populations, faith-based, and other grassroots outreach opportunities.
• Supports and collaborates with the Volunteer Coordinator to recruit and utilize volunteers in designated region, to support appropriate community and faith-based outreach events, and recruit and support membership of Team Maryland as needed.

Working Conditions:

This position requires consistent availability, travel, and certain physical, language, and communication abilities, including:

• Valid driver's license and reliable, insured automobile for transportation.
• Ability to move or traverse within an office, hospital, and outdoors.
• Manual dexterity sufficient to operate telephones and computers.
• Ability to accurately communicate, converse, and exchange information in English over the telephone and in person.
• Computer literacy in a Microsoft Windows environment and demonstrated competency in the use of Microsoft Office software programs.
• Attention to detail and use of a computer screen may produce mental and visual fatigue.
• Travel to meetings, presentations, and other appointments throughout the Infinite Legacy service area as needed.
• Willingness and ability to attend community events including evenings, nights, and weekends.
• Possible exposure to communicable diseases, hazardous materials, and pharmacological agents, with little likelihood of harm if established health precautions are followed.
• This position is Level 2 - Minimal level of exposure to Blood-borne Pathogens and TB. Employees may at times be in a hospital setting and may have exposure to packaged organs and tissues for transplant and/or research.