Community Outreach Coordinator I

LanceSoft Inc

Waltham, MA

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JOB DETAILS

SALARY

$30–$32 Per Hour

JOB TYPE

Full-time

SKILLS

Call Centers, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Follow Through, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Homeland Security, Managed Care, Marketing, Medicaid, Microsoft Office, Microsoft Product Family, Multilingual, Negotiation Skills, Organizational Skills, Outbound Marketing, Presentation/Verbal Skills, Regulations, Sales, Sales Presentation, Social Work, Staff Training, Strategic Planning, Team Player, Telephone Skills, Website Conversion, Writing Skills

LOCATION

Waltham, MA

POSTED

27 days ago

Job Details: Job Title: Community Outreach Coordinator I Shift: 8am-4:30pm or 8:30am-5pm EST. Tenure: 6+ Months (possible extension or conversion) Offered Rate: $30/hr. - $32/hr On W2 (all inclusive) Description: Responsible for answering inbound/outbound calls as they relate to member retention. Help educate, assist in completion of, and encourage compliance with reapplication processes for the Medicaid program in each of the ten Healthcare states supported by the Enrollment Growth Department. Support clients strategic plan for growth by focusing on retention and outbound call marketing efforts. Essential Functions: May perform member outreach calls to members in the ten states supported by Healthcare to enforce member retention Reach Performance goal of at least 100 member saves per day. Provide members with contact information for their respective DHS office in the member's state. Assist with answering incoming calls regarding Medicaid members in PEND status and those who have upcoming Re-determination renewal dates. Help members complete necessary paperwork related to either Medicaid eligibility renewal process. Assist Medicaid Members in contacting their social worker regarding eligibility issues and follow-up with members to ensure follow through, if allowed by the member's respective state. Encourage, reinforce and help educate members on the Medicaid Re-determination application as needed. Be proficient in discussion and execution of Clients protocols for conducting retention calls. Accurately and timely document, daily all member retention contacts in appropriate database. Logged entries are to be completed immediately following member contact. Participate as a team player by demonstrating support to peers, management and other department's goals. Attend meetings and training sessions as scheduled. Assists with training of new employees as needed Knowledge/Skills/Abilities: Computer literate (Microsoft office products) Strong communication and sales presentation skills Must be a self-starter with strong creativity skills Ability to type 40 wpm Knowledge of Medicaid- Managed-Care rules and regulations Bilingual communication skills a must Previous call center experience preferred Must have demonstrated experience in negotiation, sales or marketing techniques Excellent verbal and written communication skills Ability to abide by clients' policies Ability to maintain attendance to support required quality and quantity of work Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers Required Experience: 0-2 years customer service or call center experience and strong related health care experience a plus Managed-Care, Medicaid experience

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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