Community Outreach Specialist - Extra Help

Community Outreach Specialist - Extra Help

Salary

$76,003.20 - $91,821.60 Annually

Location

Throughout the County of Santa Clara, CA

Job Type

Extra Help

Job Number

26-E04-A-Extra Help

Department

County-Wide Recruitment

Opening Date

08/25/2026

Closing Date

9/7/2026 11:59 PM Pacific

Bargaining Unit

01

• Description
• Benefits
• Questions

Description

Under supervision, the Community Outreach Specialist assists professional and administrative staff in the development and coordination of community service programs aimed at meeting the needs of designated populations; works in the community by collecting data and compiling reports; serves as a community and school liaison; and provides education and paraprofessional counseling and outreach to specific communities and individuals.

This recruitment is to establish an Extra-Help eligible list for opportunities throughout the County.

Typical Tasks

• Work with established community agencies and groups to identify unmet needs of designated populations in the area served; assist in planning services to meet those needs and avoid duplication of services;
• Provide information to agencies and groups which represent the community on programs and services of the department and other agencies and on related laws and regulations;
• Through outreach activities, locate designated populations and provide them with preventive education, referral and paraprofessional counseling;
• Refer individuals and groups to appropriate agencies as needed;
• Develop and maintain cooperative working relationships with all community agencies and groups providing services relevant to assigned program area;
• Maintain contact with members of the community served;
• Collect data through field documentation and other methods to identify specific needs of the designated population;
• Interpret community needs and cultural patterns of persons in area served to departmental professional and administrative staff;
• Assist with client recruitment;
• Meet regularly with supervisor, attends staff meetings and in-service meetings;
• Prepare written reports;
• Attend on-the-job training sessions;
• May assist and facilitate scheduling and registration of clients;
• May assist clients in completing health history;
• May assist in maintaining and assembling medical records for a mobile health center vehicle;
• May screen clients for determining eligibility for various government programs;
• May drive a mobile health center vehicle to and from various community locations;
• May perform routine vehicle safety checks, identify vehicle maintenance needs, and arrange for vehicle servicing and maintenance;
• May monitor the inventory of supplies in a mobile health center vehicle and ensure the restocking of supplies; inspect the various equipment in the vehicle such as, medication refrigerators, specimen storage units generator, heating/cooling system, and initiate the repairs of equipment as needed;
• May conduct human immunodeficiency virus (HIV), hepatitis B virus (HBV) and hepatitis C virus (HVC), and other sexually-transmitted diseases (STD) testing;
• May organize, assist and or participate in a variety of workshops and conferences for the purpose of providing education and information on services available;
• May act as a lead worker over subordinate staff;
• May be assigned as a Disaster Service Worker, as required;
• Performs other related duties as required.

Employment Standards

Sufficient education and experience to demonstrate the possession and direct application of the following knowledge and abilities:

Training and Experience Note: The knowledge and abilities required to perform this function are acquired through training and experience equivalent to completion of 60 semester college units;

AND

One (1) year of experience providing education and para-professional counseling and outreach to specific communities and individuals, including collecting data, compiling reports, and serving as community and school liaison comparable to Mobile Outreach Driver in the County of Santa Clara.

Special Requirements:

• Some positions may be required to conduct HIV and STD testing.

• Specialized program knowledge such as, HIV, tuberculosis (TB), teen pregnancy, sexually transmitted infections (STI), violence, and/or other social and environmental conditions and how they relate to specific populations may be required in addition to the generalized program experience in circumstances where it is necessary for the successful operation of the specialized program.

• Possession of a valid California Drivers License prior to appointment and the ability to qualify for and maintain a County drivers authorization.Some positions may require possession of a California Class B Drivers License.Experience in the operation of a large vehicle is desirable.Successful completion of a training program in the driving and maintenance of a mobile health center vehicle is required for some positions.

Knowledge of:

• Local community agency programs and services that are appropriate for meeting the needs of designated populations or communities identified by the program;
• The needs, beliefs and attitudes of various designated populations and communities;
• Community conditions in the places where designated populations may live, work, learn and play;
• Traffic laws, regulations and methods of safe vehicle operation;
• General departmental procedures and policies;
• General knowledge of related laws and regulations.

Ability to:

• Provide paraprofessional counseling and health education to individuals or families;
• Work cooperatively and collaboratively as part a team;
• Interpret departmental programs and policies to representatives of community agencies and groups;
• Develop and maintain cooperative relationships with community groups and agencies, as well as administrators and professional staff of other organizations or agencies;
• Maintain confidentiality of information about clients/patients;
• Establish rapport with clients/patients;
• Analyze clients, residents and communitys conditions and strengths, and cooperatively develop solutions;
• Assist in planning programs of moderate complexity;
• Understand and follow oral and written instructions;
• May require the ability to drive and monitor the maintenance of a mobile health center vehicle.

The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more here.

The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the Memorandum of Understanding/Agreement with the bargaining unit applicable to the job classification.

In addition to the amazing perks above, the County also offers the additional benefits below.

Retirement Benefits

The County offers robust retirement plans including a 457(b) Deferred Compensation Plan (similar to the private sector's 401(k) plan) and the CalPERS pension plan. In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.

Health Flexible Spending Account

The Health Flexible Spending Account (HFSA) empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.

Dependent Care Assistance Program (DCAP)

The Dependent Care Assistance Program (DCAP) enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the Employee Childcare Assistance Plan, an employer-funded DCAP, for employees with annual income under $120,000.

Life and AD&D

The County offers life and disability benefits including Life Insurance, Accidental Death and Dismemberment (AD&D) Insurance, Long-Term Disability insurance, California State Disability Insurance, and Integration with Leave. These benefits ensure financial security and income support when you and your family need it most.

Employee Assistance Program (EAP)

The County prioritizes employee mental health and well-being and offers a top-tier Employee Assistance Program (EAP) through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.

Employee Wellness

The Employee Wellness Program offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.

Education Reimbursement

A generous Learning and Employee Development program is available, including Education Reimbursement for employees seeking additional training and professional development.

NOTE: Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.

Click here to access all Memoranda of Understanding and most recent Summary of Changes.

01

Please answer the following questions. Completion of the following supplemental questions is REQUIRED for your application and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. Vague, incomplete or non-responsive answers could result in no or low scores in a competitive rating process. A response of "see resume" or "see application" will deem your application incomplete.

Do you understand these requirements?

• Yes
• No

02

What is the highest level of education you have completed? Ensure the Education section of your application is updated.

• None
• High School or GED equivalent
• College (1 to 29 semester units / 1 to 44 quarter units)
• College (30 to 59 semester units / 45 to 89 quarter units)
• College (60 to 89 semester units / 90 to 134 quarter units)
• College (90 to 119 semester units / 135 to 179 quarter units)
• College (120 or more semester units / 180 or more quarter units)
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctoral Degree

03

How many years of experience do you have providing education, para-professional counseling, and outreach to communities and individuals? This experience should include collecting data, compiling reports, and serving as a community and school liaison comparable to a Mobile Outreach Driver in the County of Santa Clara.

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three or more years

04

Which employer(s) listed in your application provided you with experience in education, para-professional counseling, and outreach to communities and individuals? This experience should be comparable to a Mobile Outreach Driver in the County of Santa Clara. For each qualifying employer, please include:

1) Name of employer 2) Position/title 3) Dates & hours of employment 4) Data collection responsibilities 5) Experience compiling reports 6) Duties serving as a community and school liaison If none, please indicate "N/A."

05

Indicate whether you possess professional, volunteer or lived experience in any of the following. Select all that apply.

• Working in a healthcare setting
• Working with justice-involved populations
• Working with Traumatic Brain Injury or Fetal Alcohol Syndrome patients
• Providing outreach and education to vulnerable populations that use intravenous drugs, are experiencing homelessness, and/or have experienced incarceration
• Delivering educational workshops and community building activities to lesbian, gay, bisexual, queer, transgender, non-binary, and gender-expansive communities
• Assisting young people, families, or other individuals in navigating social services, other systems (e.g., behavioral health), and community safety net services - particularly in the areas of housing, employment, education, and childcare
• Working with marginalized and disenfranchised individuals, such as foster youth, people of color, or other communities
• Providing outreach and education to underserved Vietnamese population in Santa Clara County
• Providing service navigation of County services, including safety-net services, to the Vietnamese American community
• Delivering educational workshops and community building activities to underserved minorities and communities
• Working with and providing supportive services to older adults
• Providing LGBTQ+ resources and education to individuals and service providers in Santa Clara County
• Providing service navigation of County services, including safety-net services, to the LGBTQ+ community
• Supporting violence prevention initiatives/programs in communities most impacted by the criminal justice system
• Establishing new partnerships with schools
• Collecting surveys in a community setting
• Writing reports and preparing presentations
• None of the above

06

Please describe, in detail, your professional, volunteer, or lived experience for each item selected in the previous question. For each qualifying experience, please include: 1) Name of employer 2) Position/title 3) Dates & hours of employment 4) Duties performed If none, please indicate "N/A."

07

Some positions may be required to conduct HIV and STD testing. Do you understand this requirement?

• Yes
• No

08

In circumstances where its necessary for the successful operation of a specialized program, some positions may also require additional specialized program knowledge - such as HIV, tuberculosis (TB), teen pregnancy, sexually transmitted infections (STI), violence, and other social/environmental conditions - and how these factors relate to specific populations. Do you understand this requirement?

• Yes
• No

09

Do you understand and agree to possess a valid California Drivers License prior to appointment, and the ability to qualify for and maintain a County drivers authorization?

• Yes
• No

10

Do you understand that some positions may require possession of a California Class B Drivers License and/or completion of a training program in the driving and maintenance of a mobile health center vehicle? Experience operating a large vehicle may be desirable.

• Yes
• No

11

How did you find out/hear about this job?

• In Person Job Fair
• Contacted by County Recruiter
• Email Newsletter
• Virtual Event
• Community Event
• Social Media: Facebook or Instagram
• County of Santa Clara Job Interests Email Notification
• Student Career Center
• Handshake
• Professional Association
• Contacted by an External Staffing Firm
• Hospital Website
• Search Engine (Google, Bing, online search, etc.)
• Governmentjobs.com
• LinkedIn
• Indeed
• Employee Referral: Friends, Families and Coworkers
• County of Santa Clara Career Website
• Other (Specify in the next question)

12

If you selected an event/fair or other in the question above, please specify. If not, type N/A.

Required Question

Employer County of Santa Clara

Address 70 W. Hedding Street

8th Floor, East Wing

San Jose, California, 95110

Phone (408) 299-6816

Website http://www.sccjobs.org/