Community Program ManagerTampaCustomer Experience Full time On-siteApply for this jobRedefine the future of live entertainment techWelcome to vivenu the global leader in event ticketing tech and one of the worlds fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys the Golden Globes Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over 65 million in funding our platform empowers event organizers to own their brand experience unlock deep data insights and seamlessly integrate ticketing into their digital infrastructure.With six offices worldwide and growing we deliver a customizable intuitive solution and industry-leading support that simplify even the most complex ticketing challenges -helping organizers deliver exceptional experiences and drive real growth.Join us and build the future of live entertainment.In this role you use your strong relationship-building skills creativity and the ability to execute initiatives to inspire and activate our community. If youre passionate about fostering meaningful connections and growing a brand through engagement were looking forward to hear from youAs a Community Program Manager your responsibilities will includeAmbassador Program Growth & Revenue Recruit manage and energize ambassadors across key industries such as sports venues and live entertainment. Build and nurture relationships that generate warm introductions qualified leads and track program performance to ensure it drives measurable revenue impact.Strategic Event Activation Identify plan and execute high-impact events - college sports conferences venue summits trade shows and meetups. Decide the right activation booth VIP dinner sponsored networking etc. and ensure vivenu shows up polished and purposeful.Client & Ambassador Engagement Host product knowledge sessions workshops and informational calls for clients and ambassadors. Keep everyone aligned with vivenus roadmap new features and best practices to drive adoption and referral-ready champions.Brand Loyalty Programs Manage ambassador perks branded merchandise and digital campaigns to boost engagement loyalty and excitement around vivenu. Create moments that make ambassadors proud to represent the brand.On-Site Presence & Networking Attend events to represent vivenu build connections recruit ambassadors and create memorable experiences that lead to pipeline and revenue opportunities.Insight Sharing & CRM Ownership Keep ambassador and event data organized and actionable. Share insights with Sales Marketing and Product to inform strategy improve targeting and maximize impact.Occasional Global Community Support Assist with global community initiatives such as forums labs and webinars to strengthen connections and knowledge sharing within the vivenu ecosystem.Reporting Structure Reports directly to the Head of Global Community and Events.Cross-Regional Alignment Works closely with Community and Events colleagues across EMEA to ensure global consistency and knowledge sharing.What you will need to succeed in this roleRelevant Experience 4 years in ambassador programs community or field marketing roles where building relationships drove measurable results.Proven Network & Industry Connections You have strong existing relationships in sports live events universities or entertainment and the ability to grow them strategically.Revenue Mindset You understand the connection between relationship-building events and revenue you know how to turn introductions into opportunities.Event & Program Management Skills Experience planning and executing high-impact events workshops or activations from end-to-end.Strong Communication & Storytelling You can confidently represent vivenu host sessions and inspire ambassadors clients and partners.Operational Excellence CRM-savvy organized and able to manage multiple programs perks campaigns and follow-ups without dropping the ball.Self-Starter & Collaborative You can take ownership of programs while working closely with Sales Marketing and Product to align on goals and strategy.Why join vivenuLive Entertainment TechPlay a mission-critical role for global brands redefining fan experiences from festivals to major sports events. Here youre part of the business of fun - powered by cutting-edge technology that brings moments to life for millions.Sustainable GrowthWe scale sustainably on a profitable VC-backed foundation with true product-market fit. This means continuous investment in our people products and long-term vision.Top-tier TeamCollaborate with over 160 dedicated professionals including leaders from Google Slack and Salesforce. Together were shaping the future of live entertainment technology one decision at a time.Global DNAWere a diverse merit-driven team spread across six global offices. Talent and impact are what matter here - not hierarchy or background.Fast Growing in All AspectsSifted consistently ranks us among the fastest-growing scale-ups in Europe. Were driven by daily learning shared wins and collective growth.Next-Gen Leaders & InsightsWork alongside some of techs brightest minds - from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu youll help set the standard for the ticketing industrys future.vivenu Inclusion StatementAt vivenu we believe our people define our success - and that we win with bold diverse minds. The strongest teams are built on different perspectives experiences and voices. Were committed to creating a workplace where everyone feels empowered to contribute grow and thrive to shape the future of live entertainment globally.Check out our mission statement and corporate values here.We may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.Apply for this job